The last straw was during the Christmas season a year ago when I ordered a standing rib roast for dinner at half price. When my husband picked up the groceries, the roast was missing, even though it was listed on my receipt. I called customer service, and the representative assured me that it was in the cooler with my name on it. I sent my husband back to the busy store to retrieve our holiday roast, but when he arrived, they charged him for it again! After several frustrating calls, each time speaking with someone new, I finally gave up. There was no apology, no refund, nothing.
I decided to take a break from ordering but eventually returned to it because I am in a wheelchair and shopping...
Awful experience! I loaded up six bags of bottles into my cart and even picked up some trash in the parking lot on my way in. Once I got inside, the bottle return doors wouldn’t open. I had to leave my bottles behind and walk halfway through the store to find someone to help. The staff member I spoke to had no idea why the return wasn’t open and had to ask someone else, who was equally clueless. After about ten minutes, a kid came in from outside and informed me that the bottle return closes at 6:00 PM. But where’s the sign to let customers know that? He didn’t know either. I'm really frustrated. If the staff is unaware of the hours, how are customers supposed to figure it out?
I was there this morning with an extremely fussy 5 week old newborn. Just trying to get her some sleep and my family some groceries. By the time we got to the self check out she was in full meltdown. Not only did the staff member ring up and bag my items at check out while I held my daughter she even held her for me so I could pay and put our items in the cart. I did not catch her name but if she sees this you for your kindness, this momma greatly appreciated it
Ordered speacial cake for granddaughters bday at warren middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager was told they were not there. Had to leave find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!
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Where's all the carts at? Trash all over. Employees aren't friendly. Hardly ever stocked. They have 2 aisle's of self checkout but they only use one, so always a long line to checkout. If you need assistance at checkout, it's like you ruined their day for asking. They seriously need to just close this location at middlebelt/warren
The cakes here are absolutely delicious! I've tried dozens of them over the years, and they've all been perfect. This is where I buy all my cakes. The staff is friendly and always helpful. My usual choice is the German chocolate cake, but the caramel cake is my favorite.
A real haven to spread Covid. With the surge of the case numbers and the delta variant (as of 8-21) I was shocked at the number of maskless shoppers and employees. The store itself was nice and large with a good selection, but I won’t go back.
Cakes are delicious, I've had dozens from here over the years, nothing but perfection. I buy all my cakes here. The staff is friendly and helpful. I usually get the German chocolate cake but the caramel cake is my favorite.
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Good Customer Service... Friendly Employees
Good Customer Service... Friendly Employees
