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"We went through drive-thru and had our order messed up. Despite multiple signs saying that the store was open for dining all doors were locked and the representative that came to help us refuse to let us into the building. The representative also kept our receipt and I have locked our credit card to prevent erroneous charges."
Phone: (+1)7342383103
Address: 37500 Ford Rd, Westland I-48185-1923, United States
City: Westland
Monday: 07:00 -03:00
Tuesday: 07:00 -03:00
Wednesday: 07:00 -03:00
Thursday: 07:00 -03:00
Friday: 07:00 -12:30
Saturday: 10:00 -03:00
Sunday: 07:00 -03:00
Dishes: 10
Amenities: 5
Categories: 5
Reviews: 865
You shouldn't give opinions for a person to pick up their food inside the building, then when they arrive, the door is locked.. and you make no attempt to even acknowledge that someone is at the door.. this should never be allowed at any establishment, is very poor business and unacceptable..I live within walking distance to this location, and decided to walk over and pick up my order, only to have to walk back home, get in my car, and wait in the drive through line for over 30 minutes. Even though I could see my order sitting on the shelf, where I was told it would be, for INDOOR pickup.I will be contacting corporate!
I tried to order a purchase pickup online. App was not user friendly. Got to the location and no employees were up front. They were all in the back talking. The kiosk wouldn't allow me to complete the order, so I waited about 20 minutes for someone to acknowledge me. The cashier finally came up front and said I should have yelled to the back. Several customers didn't wait. They just walked out. It took another 10 minutes to get my food. The nacho belle Grande was not hot. Unpleasant experience.
Horrible experience here. Waited 25 min and my food never got done all because I was paying cash and When I put my order in nobody was at the Front counter to take my money so my food never got made. The manager looked at me and said what do you want me to do about it? I said what am I getting penalized for paying with cash. He just looked at me and laughed.
Did a mobile pick up order. Got there and saw some employees bringing stuff in.The store was clean. The workers were friendly. Helped open the doors for them while they brought stuff in. Was waiting for my order anyways you know?The workers were super friendly here and always are.Food was good! Nothing was messed up or under filled.
We went through drive-thru and had our order messed up. Despite multiple signs saying that the store was open for dining all doors were locked and the representative that came to help us refuse to let us into the building. The representative also kept our receipt and I have locked our credit card to prevent erroneous charges.
