Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes fo...
Marco Pierre Steakhouse? This place is an absolute joke, They can’t cook a steak. The food was absolutely disgusting. I feel robbed after still being slapped with a £230 bill for food because it wasn’t edible. Starters were fine but really slow service at getting all meals out together. My friend had the sirloin signature steak. He asked for medium rare but was served well done and dry and was sent back. The 2nd was the opposite,raw and freezing cold in the middle. My husband had the mix grill. Well what can I say. A total embarrassment, shrivelled up meat, a dry fried egg that was hard boiled in the middle and a sausage that was so shrivelled and looked like a cheap brand off the no frills...
Visiting as a couple on a Thursday evening in late August, it started well. The maitre d ' received us and showed us to our table, and asked if we would like Olives and bread whilst we made our menu choice, to which we said yes. Then our waitress arrived with the menus but not olives/bread these eventually came after we had made our menu choices and asked more than once for them. The mains arrived very quickly, too quickly in fact as we 'd hardly started on the nibbles. How was the food? The MPW signature steak au poivre was really excellent a serious piece of fillet accurately cooked (mine was rare), the poivre sauce just this side of too peppery, the fricasse of mushrooms delicious and tas...
Don’t waste your time or money. Food came stone cold, advised the waitress that everything was cold, the chips, the onion rings, the sauce and the steak… to which we were told you ordered your steak medium rare so it’s at 36 degrees and won’t be any different if it’s re cooked…. in the end the food was taken away and replaced. It came back and yep the chips and onion rings were now hot, the steak however had been sliced and then added back to the pan as it was evident all the sides of the slices had touched a pan due to its grey colour, dumped onto a plate and sent out … the centre still stone cold. There’s a problem when a steakhouse, never mind with the name Marco Pierre White attached to...
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I had difficulty finding my reservation on their list, it took 10 minutes to sort it out. I had to show my confirmation email twice to prove that I had booked a table. The kitchen mistakenly thought we were there for cream tea, not afternoon tea. We had to show them the email to correct the order. When the food finally arrived, it was another 10 minutes later and my mother had to go upstairs to ask about the unlimited pot of tea. It turned out to be a stressful experience for my mother on Mother's Day.
Recently stayed at the hotel so we booked in for a meal on both evenings. Food was very tasty on both evenings, however when you pay £22.95 for a mixed grill you would expect it to include chips in the price, not have to pay an additional £4.95. Only other issue is the £4 for a 200ml bottle of Coke which is very expensive. Burger was very tasty on the first evening as was my daughters fish fingers and chips.
Lovely restaurant beautiful food superbly cooked. Great staff. We had fillet steaks beautifully cooked, wonderful flavour, quality meat, chips were crisp on the outside fluffy inside For desert I had the fabulous Mr Whites blueberry cheesecake I almost ordered a second.
Mmmmmmm yes well worth the five stars that I gave my vist …after reading some reviews..have to disagree with some reviews…The service and the staff I found them to be very helpful in explaining the menu…
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The food at this restaurant is fantastic, but the service did not meet expectations for a restaurant of this caliber. The staff appeared to be overwhelmed as the restaurant got busier.
The waitress at the restaurant was beautiful and Bulgarian, and the food was delicious. The only downside was that the restaurant was a bit chilly.
Mr Coulson's Sticky Toffee Pudding, Hot Butterscotch Sauce, Vanilla Ice Cream
Mr White's Billionaire's Shortbread, Rich Caramel And Gold Leaf
The Governor's Fried Haddock, And Triple Cooked Chips
Confit Duck Leg A La Parisienne With Béarnaise Sauce
Freshly Baked Crumble Of The Day, Vanilla Ice Cream
Baked Vanilla Cheesecake With Fresh Blueberry Sauce
Alex James Cheese Served With Drunken Fruitcake*
The Pig Mixed Grill, With Triple Cooked Chips
Poached Pear, And Alex James' Blue Monday
The Box Tree Mess, The Perfect Mistake
