came to park royal to actually go to the pizza hat, but was not here in years, and saw that pizza hat had been closed, so we thought could eat on nando. the guy on the door was in order, and the waitress behind the counter was okay. but it cost me £30, I ordered a simple chicken burger with pommes and shiny on the side. my daughter had the chicken legs and fries. we both ordered a dessert. we had two glasses of water from the donator. it was disgusting. we waited for almost 15 minutes for our food when it came my burger was cold and annoying looking, and cold rolls. with a kind of red sauce in it. it was terrible, the chicken was as bland and pale as it had been cooked. they didn't bring my...
We were unpleasently surprised by how unclean everyting was. The plates and forks although washed, had dry pieces of food stuck on them. Our table was sticky and the one next to ours was a real mess although the people sitting there had left at...least 20 minutes earlier. There was litter all over the floor, around the tables and under the chairs. The cashier was more annoyed than helpful concerning our questions about the food on the menu (it was the first time for us there, plus we are tourists and English is not our native language). The food was ok, but to be honest, who wants to eat in such an environment?
I came into the restaurant with a couple friends where i always come and i was welcomed by girl called jess who sat us at a table we went to get our order food which then took 25 minutes to arrive and the food was...quite over cooked and cold if im honest which was very disappointing as i always go there and never had a problem. I then spoke to the same girl jess and she then explained to me it weren't her problem and i would need to speak to the person who served me... which was very rude!! I for sure wont be going back there again!!
I really had one of the best nandos of my life. amazing customer service, social distancing and eating was incredible. was always a Nandos fan, but this must be one of my new faves. also helpful that parking is free so that it. can spend this money on a freky dessert or drink. only good things to say and can't wait to go back there. it was so impressed by the social disintegration. beautiful staff, smiling, professional and funny. such a great nandos!
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On entry the lady at the till (she had a injured leg) was lovely which is more than i can say for the rest of the rude staff who seemed to have a very tainted understanding of good customer service. The food was over cooked...... burnt basically and we had to complain on site. It was also EXTREMELY HOT in there to the point of being uncomfortable to stay. Not the beat experience but thank you to the injured lady on the till for saving the experience
Ella, manager at park royal was fantastic. I have an autistic neice and had asked the manager if she was able to provide a table away from the middle towards the back. There was a long wait, however the manager was very aware and provided...a comfortabke table very quickly and also asked us if they should turn the music down. Pleasant experience and decent food as always. Thank you.
best services I have never seen in any restaurants after the covid pandemic has specified. they have minimized all direct contacts with customers, except for serving food. we have placed the order with the QR code on the table. our favorite sows from nando served in bags. all employees. wear face masks and keep social distance. we felt very safe and comfortable.
I visited nando’s in park royal on 06/08/2020 for dinner. the personal was so professional and accurate to reserve the tables. nando’s 8s uses the new technology so well-thought and professionally disassemble with government policies of 2 meters. the ordered eating was easy and the... stuff was so friendly and helpful. even they refilled our drinks.
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This is in the Park Royal leisure complex so it does get very busy at peak times with the queue going out the door. Staff try to seat people as quickly as possible.
Good food. Price is definitely Great value. Guaranteed trademark taste, which is what keeps us going back. Decent options for pescatarian daughters
