Concerned about the delay, I approached the manager, Betty, to discuss our experience. Initially, she disagreed with my observation, insisting that I was mistaken about the timing of the other tables. I suggested she check the cameras for confirmation, and she later returned to admit that I was indeed correct, but she downplayed the delay, claiming it wasn't a long wait. While I appreciated her eventual acknowledgment, I felt my concerns were not taken seriously.
I also requested a discount as a goodwill gesture, but unfortunately, I did not receive one. Overall, I understand that busy times can lead to delays, but the lack of acknowledgment and resolution from management felt unprofessiona...
Was visiting from Colorado and took the family here for breakfast. The server we got kept mishearing everything we said. And they ran out of things but never mentioned it until after it was served and was asked about. She was very forgetful as well. Had to ask for a drink because it wasn’t brought, then had to wait for condiments that took her a while to come around to ask for some. Place wasn’t that busy that you’d think maybe she was stressed out, she was just trying to do everything fast and multitask while forgetting about things we asked for. The family wanted iHop but we have those in Colorado, I wanted something different. I wouldn’t come here again. Kid-friendliness: Have kids menus...
Don't get the green chilaqiles, the were very sour. But honestly oh well, maybe Mexican is not their strong suit, I've had plenty of good meals there before. SadlybI wouldn't be compelled to leave a negative review if it hadn't been for the terrible service.we had a nice waiter but the host/cashier seemed to have a personal issue against my party and I. She was very mean and aggressive to us for no reason. Seemed she had an attitude problem or had a rough day and was taking it out on the customers. I like Norms but I would hate to have to interact with that person again. I definitely wouldn't take my elderly parents to eat there just to get mistreated by her. I would consider a different res...
Nolan, the so-called "manager," is a complete disappointment. He overlooked my elderly mother while she patiently waited to be acknowledged. When she finally expressed her desire to place a takeout order, he claimed he would get the manager and never returned. Fortunately, another server eventually checked on my mom and assisted her. My mom mentioned that the previous staff member had said the manager would be taking her order, only to realize that it was Nolan himself. It's disheartening to see how some establishments lack basic empathy for their customers.
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I had to take a moment to leave a review for Paula! She is, without a doubt, the best server at this Norms. Paula is quick and incredibly attentive, providing excellent service every time. We only choose to sit with her because of her upbeat attitude, which truly enhances our dining experience. Spending my money feels so much more enjoyable thanks to her. She absolutely deserves recognition from the company!
The steaks were undercooked when we requested them to be well done, but everything else we ordered was delicious—even the lemonades were fantastic! However, I did notice that prices have gone up.
My husband and I just had dinner at this place and the dinner was disgusting. I asked for my meat well cooked and they brought it to me because it had blood coming out. We won't be back.
Called to get ranch added to my Uber eats order. When I called I was reassured by Ivan that they would add it. However, once my order arrived there was no ranch. Terrible. Thanks Ivan ?
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The tables were dirty, and my burger tasted like it had been reheated from the previous night. Norm's just isn't as good as it used to be. My last three visits have been disappointing.
The menu features a diverse selection of hearty and delicious dishes that span from breakfast to dinner. The portion sizes are generous, and the food is consistently well-prepared.
