When our bill arrived, I didn’t realize that gratuity was included, so I ended up tipping an additional $70 on top of that. After figuring out my mistake, I called the restaurant two days later to request a refund and was told I would receive a callback from the manager, Heidi. I’ve reached out multiple times over the past month, only to be told she was unavailable. Eventually, I decided to let go of the money and focus on the principle of addressing customer concerns. It’s now almost a month later, and I still haven’t received a call back. This lack of customer service is unacceptable. I’ve never experienced this in any other restaurant; typically, a manager or owner would at least acknow...
