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"Ono is generally okay. The biggest problem here is getting your order correct. Most of the time they give you the right food, but they have forgotten about modifications and sides before."
Phone: (+1)5629418889
Address: 13348 Telegraph Rd, 90670, Santa Fe Springs, United States
City: Santa Fe Springs
Dishes: 0
Amenities: 2
Categories: 5
Reviews: 188
This location is horrible the mac salad was horrible it had a chemical taste it was so bad that I had to throw the large side order away which was a waste of $10 I also had to throw the mac that came with the #45 order away because it taste bad and idkwhat kind of shredded meat they gave me but it taste burnt. Horrible customer service everyone acts like they hate it there andthe customers are bothering them. its a bad feeling being inside this place feeling unwanted after ordering while waiting foryour food. I'll pass on their food if I have to deal with that type of negative energy because it shows in the quality of thefood they don't care about the quality.
Very rude cashier she was mad because i asked her questions about the menu when i asked to speak to her manager she said he didnt speak English and i said its ok i speak Spanish then i asked for her corporate number she said she didnt know it.i toldher i ve worked customer service and she didn't have to have to get rude with me because im asking her if they have ribs andwhen i requested broccoli on my plate they said they cant give me any .when i have gone to other ono Hawaiian before and theygave me Broccoli....there very rude here dont waste your hard earned money with these rude cashier. If yiu cant work customerservice dont do it then .
I ate here on 9/7 and had the WORST experience ever at a restaurant in my entire life. I had ordered a Spam Eggs and requested them to cook my eggs Sunny Side Up, but they over cooked it and denied doing so, and also refused to redo it. The manager there,name Charisma was really rude, unapologetic and also very confrontational over the matter, so I had to file a complaint withtheir corporate office to get a refund, since she couldn?t even resolve this simple matter that turned quite ugly. She seriouslyneeds some education on common courtesy. I?m certainly not going back again.
Food is good however they didn?t send any sauces!! Who wants dry chicken katsu?! The restaurant leaves no options to add notes or special instructions through door dash at the very least you?d expect some sauces hot sauce for approx $15 a plate. Evenflame broiler automatically sends you sauces! Disappointed.
Ono is generally okay. The biggest problem here is getting your order correct. Most of the time they give you the right food, but they have forgotten about modifications and sides before.
