I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they decided to share their meal. So I asked for an extra spoon and cup for them. Julie with eye glasses was working as cashier, gave me a smirk and attitude. She was not happy to serve. So me and my family decided that we will no longer eat here at panda citadel whenever we shop here. Julie's attitude is not welcoming. Panda should train her to be respectful. The subway workers besides panda are more restpectful.
As a frequent panda lover, I found this location to be quite disappointing! I don't want to leave a harsh review, but I had requested a larger plate and bowl. After waiting for a while, they only provided me with a plate and a bowl, even though I had already paid for my food. They charged me an extra $2.25 for the entrée, when adding it to the plate combo should only have been an additional dollar. I can't help but feel a bit scammed.
The service at this restaurant is extremely slow; we had to wait over 20 minutes for our order. They only offered bottled water, even though the soda machine was functioning perfectly. With two kids who really needed water, I was disappointed to see that they prioritized selling bottled water for profit. It's quite frustrating.
Loraine and Millie excelled in handling a busy rush hour. They skillfully diffused a situation with an upset customer who was acting selfishly and entitled, all while maintaining a professional and positive demeanor. The whole team was exceptionally supportive!
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workers were kinda rude i just wanted to add a drink to my order and the guy told me i need to drink more water : . I left crying i love panda but i just can?t come back after this omg traumatizing.
As a vegetarian, I'm not familiar with the food options, but I've visited various Panda Express locations and noticed that they are always crowded, whether in mall food courts or at the airport.
Ordered the three entree plate: kongpao chicken, beef and walnut shrimp. Food tastes good. The walnut shrimp was a bit too sweet. They didn?t have soup yesterday which was a disappointment.
This restaurant doesn't offer tap water; if you want water, you'll need to purchase their bottled options. They don't provide any explanation, just asking, "Do you want it or not?"
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These are my favorite places to eat. Lines are usually long but it’s worth the price and the quantity. All staffs speak English and Spanish.
Express Chinese Food is incredibly delicious! Make sure you're ready to indulge before you dig in.
