I went to Panera drive thru and ordered $50 worth of food for my family. When I got home, everything was completely wrong. They gave me the wrong order. Not a single item was correct. Normally, you would just drive back and have them correct the mistake. But this Panera is 20 minutes from my home. I called and spoke to the manager, Michelle, and asked her if she could just refund my debit card. She said she could not but that the next time I’m in the area, ask for her and she will take care of what happened. That’s great and all, but I went in on 3 separate occasions and every time I went, she wasn’t there. I explained the situation to their cashier and they said I needed to speak to Michell...
Repeatedly disappointed with what should be a simple, relatively quick, somewhat enjoyable meal. Panera lately has been a sign of the times and the state of the economy. Nothing is reasonably priced, it's slapped together and served in alonger-than-expected timeframe. WiFi here is hit or miss; just kind of enough to get buy for an hour or two if you have tobecause you're working remotely and need to jump on a call. Anything with egg in it is likely not made with egg, but a liquidegg substitute. Basically everything is a carb fest and if you are expecting protein or meat, you're eating in the wrongestablishment. As someone who used to consider Panera a staple once or twice a month, I avoid th...
I ordered ahead for lunch, and when I got there the dining area was closed and they were having everyone with an online order go through the drive-thru to pick up their order. Bummer, but okay. I then proceeded to wait 40 minutes for my food, and my friendwaited nearly an hour for her lunch. My sandwich was good but the mac and cheese was cold by the time I got to eat it. Iunderstand that this isn't the fault of the staff, and I give a lot of credit to all of the staff for keeping a level head evenwhen customers were frustrated. Management really needs to do better to communicate to both its patrons and staff when there isan issue. They should have suspended online orders to prevent frustrat...
I ordered in the drive-through. My bread was stale. The lemonade they gave me tasted like it was fermented and old. The steak sandwich they gave me was poorly constructed and falling apart. I had to wait in the drive-through for 10 minutes just to get food that was disgusting.
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Foods great as usual however I would recommend people to order online and go for pick up instead going there and order. We were group of two and had to wait for 40 mins which is ridiculous. It?s crowded to sit inside, had to sit in the car until the ordersready.
Worst Panera Branch ever. No silverware for dine in. Portions are way smaller for what you pay for. Establishment is dirty. No clean seats whatsoever at 8:30 pm and no customer service
My drinks are consistently forgotten! The lid on my soup was missing, and the driver was unfriendly over the phone. This has been my worst experience.
The food arrived cold, and I live in Wharton but it was delivered to Hanover, which was quite confusing.
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Super slow when you order for pickup from the app. Food is decent but need faster service.
The bread was stale, and there was very little chicken salad on the sandwich.
Portobello & Mozzarella On Our Rosemary & Onion Focaccia
Frontega Chicken On Our Rosemary & Onion Focaccia
Turkey Artichoke On Our Basil Pesto Focaccia
Tuscan Chicken On Rosemary & Onion Focaccia
French Onion Soup In A Sourdough Bread Bowl
Bacon Turkey Bravo On Tomato Basil Bread
Sierra Turkey On Asiago Cheese Focaccia
Smokehouse Turkey On Three Cheese Bread
Asiago Roast Beef On Asiago Cheese Demi
Pepper Blue Steak On Toasted Ciabatta
