Panera Bread

Panera Bread - Table reservation

5917 N Illinois St, Fairview Heights I-62208-2710, United States Reservation
2428 Reviews 3.7

"Great place, one of the nicest bread co I've been too. They many regular customers that come everyday. Its kind of like cheers where everybody knows your name. friendly people"

Details

Phone: +16182229630

Address: 5917 N Illinois St, Fairview Heights I-62208-2710, United States

Reservation, Booking

City: Fairview Heights

Website: http://www.panerabread.com

Opening hours

Monday: 06:00-21:00

Tuesday: 06:00-21:00

Wednesday: 06:00-21:00

Thursday: 06:00-21:00

Friday: 06:00-21:00

Saturday: 06:00-21:00

Sunday: 06:00-21:00

Statistics

Dishes: 2

Categories: 5

Reviews: 2428


Address

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Reviews

1 /5 Rating

My relative went to this location during breakfast on 9/3/22. She went through the drive thru, and the worker forgot to give her back her debit card. My relative realized that she did not have her card about 5 minutes later and called the store. The phonerang for quite a while, when a worker named Amy answered, my relative needed a second to finish something. Amy hung up on herwith no explanation. My relative went back to the store, and went through the drive thru. She asked at the speaker box to speakto a manager. A woman, who said she was the manager came to the food window. She did not state her name. She told my relativethat she was a Karen, and that the employee was not at fault for han...

1 /5 Rating

During our visit, the cashier was preoccupied with folding boxes and barely acknowledged us while we tried to place our order, which came off as quite rude. Additionally, we were overcharged because instead of subtracting, they added costs incorrectly. A manager, a shorter woman with brown hair, was present the whole time and was consistently yelling. It was dramatic and unprofessional, especially in the way she interacted with the staff. Overall, it was not a welcoming or pleasant experience. I would also recommend steering clear of the teriyaki chicken and broccoli bowl. It was the most expensive item on the menu but incredibly disappointing. In fact, Jack in the Box offers a tastier optio...

1 /5 Rating

Our soups sat on the counter getting cold while our buzzer never went off. After a while, I went up to ask about it, and Amy told me they had been waiting there, but we didn't hear our name called. What’s the point of the buzzer then? Eventually, we received our soups, but the bagel never arrived. I asked to speak with Amy about our experience and to request a refund. She didn’t even engage in a conversation; instead, she simply dropped off a bagel and gave me $1.75 as a refund for the bagel, even though a bagel and cream cheese before tax costs $2.35. It’s not about the money—it's about the principle. It's the holiday season; kindness towards both staff and customers should be the priority.

1 /5 Rating

I reached out for assistance with my delivery and spoke to Amy, the manager. I was just asking a few simple questions because I was confused, but she was quite rude on the call. She insisted there was nothing she could do since the deliveries go through DoorDash. When I attempted to explain the correct address, she became rude and raised her voice to talk over me. I would not recommend this restaurant. In the end, I managed to figure out my order on my own. Book a table now

5 /5 Rating

I've always enjoyed coming to Panera, but this is the first time I've encountered a new driver who also works there. I believe her name was Mya, and she was incredibly sweet and efficient. I will definitely be returning, as her pleasant attitude made this visit stand out compared to my previous experiences.

2 /5 Rating

Quality/ value sinking fast. I ordered a You Pick Two and while the salad was fine , the sandwich was a joke. There was just over a tablespoon of chicken salad on the torn bread, the rest was lettuce and tomato. I guess, my only purchases from now on will be an occasional bagel.

1 /5 Rating

I ordered a bowl of soup to eat in, but it was served to me to go. When I poured it into my friend's empty soup bowl, it barely filled half of it. I paid nearly $8 for it. I will never return; it’s too expensive and the food is just not that good.

3 /5 Rating

I've had better meals at this restaurant in the past. However, this time, my bread was a bit too hard. The person at the register didn't even glance at me or ask any questions about my order. They didn't even ask for my rewards number. Book a table now

1 /5 Rating

Place was just gross. I informed the manager there was no table clean and floor was disgusting. I was told just a moment waited 10 mins clean table off myself and before I left no one never came out to clean.

5 /5 Rating

Great place, one of the nicest bread co I've been too. They many regular customers that come everyday. Its kind of like cheers where everybody knows your name. friendly people


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