I went to Bay Plaza for lunch and was disappointed by the poor service. There were 10 people ahead of me in line with only one cashier open. I waited 15 minutes just to place my order, and then had to wait an additional 25 minutes before asking for my order. The staff couldn't give me an estimate on when my order would be ready because they could only see 4 orders at a time, none of which were mine. I spoke to a manager who was unhelpful, only offering to refund my money. I had only ordered soup, so this was not acceptable. The manager could have easily resolved the situation by fulfilling my order, which would have taken less than a minute. The employees seemed disorganized and inefficient,...
I visited Panera Bread on Tuesday, November 15th at 1 o'clock. I was extremely impressed by the customer service I received at the register, as well as the service provided to me and other customers at the pick-up counter. Despite encountering some rude customers, I was pleased to see such great customer service and professionalism. As someone living in the Bronx, it is unfortunately common to experience poor attitudes in the food industry, so it was a pleasant surprise to have such a positive experience at Panera Bread. I wish I knew the names of the staff so I could properly praise them for their excellent service. Thank you for the delicious food and great service!
Drain flies and/or fruit flies all over the walls, behind the oven, by the baked goods, along the wall to the ceiling next to the fountain soda machine, etc. Seeing one or two is common. But this was an infestation. This was hours ago and still feels like they're crawling on me. Got a refund before they made the food. Manager was apologetic and stated they're working on it constantly. Just can't believe anything other than cleanliness would cause this.Clean it up and I'll gladly change this to a 5 star review. Employees are friendly and food is always on point.
that is my second bad experience with this facility. 1. I ordered a margarita flatcake pizza instead of the worker that they no longer have basilikum, he gave me the pizza and that was it. Today I went to redeem my birthday cake, I ordered a vanilla cinnamon roll. the roll she gave me had absolutely no icing on her I asked the cash she could put on her more she said the amount that was on the roll was the right amount. I gave them the would-be roll back and got a muffin, but I know from my experience that I will not be back to this facility.
Book a table now
This is unfortunate, because I like Panera Bread! However, the manager was extremely unprofessional and rude. After my order was completed, I asked for a receipt. He replied, oh you want it. Then as my receipt printed, he told me that, I could grab it. Wait, what the hell, now I have to grab for my receipt? However, I noticed he didn 't tell the customer after me (elderly Caucasian man) to grab for his receipt. No human relationship skills...this is our future. Disgusting behavior for a manager to display, in front of other employees. -TWD
For some reason, this Panera Bread location is always packed with customers and has a very long wait time. Even if you place an order ahead of time, you can still expect to wait 35-40 minutes. The staff working in the kitchen seems to be doing their best to work quickly, but there is something off about this place.
Catering order that's over 1 hour late. This is the 2nd time this location has done this. The online ordering automatically sent it to this location which I would not have chosen. I wanted to give them a second chance. DO NOT ORDER from here They are the absolute worst
Curbside Visited this location on 10/8/22My online order was made incorrectly. Samantha immediately rectified my order issue and redelivered with a smile. Her customer service is impeccable.Please give her a raise!Thank you again Samantha :
Book a table now
The employee Kay is beyond spectacular. She greeted me so lovely, asked me about my day, and when they didn’t have the ingredients for my order she offered a replacement and recommended a similar meal and it was great! I love her!
Ordered steak and white cheddar sandwich to go and saw that it was chicken when I got home. NO excuse. The forgot to make my smoothie also and had to wait longer for that.
Smokehouse Bbq Chicken Sandwich Creamy Tomato Soup
4 Flatbread Pizza Family Feast With Cookies
The Chef's Chicken Sandwiches Family Feast
Classic Grilled Cheese Creamy Tomato Soup
Citrus Asian Crunch Salad With Chicken
Chipotle Chicken Bacon Flatbread Pizza
Horizon Reduced Fat Organic White Milk
Green Goddess Cobb Salad With Chicken
The Signature Take Chicken Sandwich
Flatbread Pizza And Flatbread Pizza
