"we are from the city, kanada. papa! john’s was recommended by the hotel reception. I had it before and liked it. I have the pfeffer soup. was amazing! the delivery has also occurred early. very happy : ."
First, the website wouldn't work, so I had to call for my order. They couldn't use any of my rewards points over the phone. I called my order at 408 pm. I was told 39-49 minutes. At 514, I had to call because after an hour and 6 minutes, still no pizza. I spoke to Morgan, the manager. She said they haven't had drivers all day, but that someone was getting ready to bring my food. I was not told this when I ordered, and it was already 17 minutes late and they were just now going to bring it. I asked of she could do anything to make up for it, she said no. She could cancel my order or I could just wait longer to recieve it. That is terrible customer service. Then, when it finally got here at 52...
Good evening everyone! My family and I just received our order from the Jeffersonville Indiana location and was half incorrect. We had ordered 3 large pizza's two were correct but the epic pepperoni stuff crust was not. The pepperoni's were only in the stuff crust and was covered in plain cheese when we called to complain we were pretty much told by management to deal with it. And that all of their pizzas come as plain cheese but you have the option to dress them the way you want. I said the pizza is advertised with pepperoni's on it and as an epic pepperoni stuff crust that's what we had ordered. I was told by management that I was wrong. Management proceeded to tell me that the picture has...
I had an amazing experience at the Shelbyville Road location on June 24, 2002, during the night shift! I called to place an order, not realizing it was close to closing time. They kindly informed me that the lobby was closed, but offered to deliver, which was perfect for me! The staff was incredibly patient and helpful. And oh my goodness, the food I ordered was absolutely perfect! I was thoroughly impressed with the entire ordering process, the quality of the food, and even the delivery service. It made my night complete—after placing my order, I went on to watch the new Doctor Strange! Thank you!
Shout out to everyone at the Shelbyville Road location who was working night shift on June 24 2002!! I called to make a carry out order, not aware it was close to closing time. They informed me the lobby was closed but they could deliver which worked out better for me! They were so patient and helpful -and oh my lawd the food I ordered was absolutely perfect! I was so super impressed with the ordering conversation, the food, and yes even the delivery service. It completed topped off my night...for after I had ordered.... I started watching the new Doctor Strange !!!! Thanks guys!! ??
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I lived in Jeffersonville for six years, and one consistent issue I've encountered is the long wait times at Papa John's, often extending beyond what they estimate. If it takes an hour to make a pizza, I can manage that expectation. However, when someone requests double sausage, they should actually receive double sausage. My last three experiences with this particular location were all disappointing. This is my first time complaining online, but the waiting time has become unacceptable. Waiting an hour and a half past the estimated delivery time is simply not okay.
this load has deteriorated in the course of the years. 2 hours after I had waited for my order, I checked the app to find that my order had been canceled, apparently the driver called and hit on my door, which was absolutely not true. I called and then tried to argue with me, just to find out that the driver called the wrong phone number. then she says well what to do. the workers are underpaid and absolutely miserable, so they do not make it rude and dismayable. please don't waste her money anywhere else.
I ordered dinner tonight from Jeff's store. I felt unfairly judged when I was charged extra for two medium pizzas. The crust was okay, but the bottom of the pizza dough was completely raw. The toppings were undercooked, though the cheese was melted. As soon as I picked up a slice, everything fell apart. I could only eat the outer crust. I'm really disappointed with this experience tonight.
Delivery times are absolutely horrible. Especially at night time. Several times I've waited over a hour and a half for pizza. It always arrives cold or sloppy or down right actually burnt.I'm not saying this as a whole for Papa John's, I'm saying this specifically for this location. Especially night shift after 10pm.
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The quality of food, the fact that the box wasn’t sealed, and the looks of the DoorDash “drivers”, made us vomit , literally . NEVER order from a DoorDash affiliate.God only knows what they did to our food. Get quality drivers or just go out of business!Disgusting.
we are from the city, kanada. papa! john’s was recommended by the hotel reception. I had it before and liked it. I have the pfeffer soup. was amazing! the delivery has also occurred early. very happy : .
