Not what you'd expect for £28 for 2 pizzas on a deal! Called to complain, first guy I spoke to was great. He said he'd replace the food now or next time. I said I'd do it next time as Papa John's was my go to, maybe it was just a 1 off. Next time I called to claim said pizzas I was told I wasn't aloud to claim now and it was a different manager. She wouldn't give me her name but she sounded young and of Indian accent (only way to describe her). Her customer service skills were awful. Ended up taking it further with the complaint.. no reply as of yet. So £28 down as it stands, hopefully il get a reply, who knows. Never again!
Generally alright for a takeaway pizza crusts can be a little dry sometimes though. Toppings have always been fine! Delivery could do with some work online progress marker is often wrong/very ahead, and when it's been out for delivery for 45 minutes with no gauge of how far it is can be very unnerving!
Poor service. Poor food. Pizza arrived 2 hours late, the drivers (yes two of them as it was in their way home from work) offered me a boost energy drink as they forgot our drinks. Pizza was cold and am 99% sure my friend got food poisoning from the pepperoni pizza.
You seriously need to change your pizza boxes!! We ordered 2 XXL pizzas yesterday, and the chemical smell from the boxes was awful! It ruined the flavour of the pizzas. We will not be ordering again from your establishment!!
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The restaurant took our money but did not deliver our food. There is no excuse for this kind of service. We were extremely disappointed. It is disappointing to see another Southampton franchise fail in this way.
It seems like they ran out of mozzarella and substituted it with regular cheese, which was greasy and unpleasant. I could only eat half of it before feeling sick. I would recommend avoiding this restaurant.
Papa John's , should rebrand papa w@nks, opened box and thought it was tesco value pizza, very disappointed not worth the money
A normal pizza place, fast food average staff. I would recommend other pizza places but pappa John's is probably cheaper.
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The pizza was brilliant and very tasty as well. I will definitely go back again !!
I had a fantastic experience and the customer service was excellent.
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