Placed delivery order. Waited over an hour when confirmation email said 20 minutes. Finally called and I was told they “never received my order” I had the confirmation email plus my card was charged! After being asked to hold for 10 minutes I guess you can’t order food online unless you call them first? Then I was told “yup” and then hung up on when I was asked for a refund. I called back and asked if I could have confirmation of my cancellation and she said she had to call corporate or something? Just really bad service! It’s sucks because I just moved to livonia and loved papa romanos at my previous house.
I ordered delivery and waited over 70 minutes for my food to arrive. When it finally did, it was barely warm. I called to inquire about the delay and was told they were backed up on delivery orders. However, my receipt had the order number #33, so I’m confused about how they could be so overwhelmed with just 33 orders in a day. This was my first time ordering, and it will definitely be my last. Additionally, after reading the owner's responses, it seems like they've been trying to learn from their mistakes for quite some time.
Terrible Experience, had to wait extra 30 minutes with no explanation though I heard them say that was that order...then I get home 10 minutes away and the pizzas aren't cooked through so now I have bake them myself. Pasta was mush in the pasta salad. Even better, the mgr has a bag of chips on the food line, no gloves in and long hair she moved with her hands. Health inspector time and they wanted me to drive all the way back to get the order fixed, enough is enough ...what you get happend to customer service.
Papa Romanos has been my go to place for a long time and especially the Livonia location. Our order was made perfectly! My husband got his deep dish made the way he always likes it, extra sauce and well done and the wings were cooked well done as well just the way we like it. The antipasto we got tasted very fresh. We love this place!
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Has been my go to pizza place for years, and in the last few years the Mgr Callie,I think could be wrong, is always super nice and friendly when I come in. The pizza is always cooked A1 and now I’ve referred 3 friends in the last 2 months and everyone raves about the pizza and the costumer service!!
Friendly service with great flavors, fresh and well made pizza, the wings are amazing Vegetarian options: Salads, vegetarian pizza, breadsticks
The food is delicious, and the pizza is fantastic. However, the service at this location can be a bit slow. Overall, it's a solid pizza spot.
We always order delivery, and the food is consistently fresh. Plus, we really appreciate our delivery person!
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Our experience was like others here. Doughy, undercooked pizza and dessert was overcooked. Not happy.
It tasted better than the Wildabeast I hunted on Asgard.
