"What a miserable waitress, pulling faces if you asked questions also pulled them when she served the kids food. Enjoyed the food but the coffee was rubbish and the range was limited no flat whites. Not impressed at all. No tip for this lot."
I stopped by this restaurant in the early evening for a quick bite before an event. I was not impressed with the establishment compared to other eateries in the town and other Pizza Express locations I have visited. The furniture was worn out, the decor looked faded and dated, and the flatware and cutlery appeared old and well-used. As for the prices, a glass of lukewarm white wine, a small bottle of beer, and two light pizzas cost me £45! It's no surprise the place was nearly empty. I also had concerns about the hygiene standards, as I observed a lady sitting at a table doing paperwork then handling food without washing her hands. The only positive aspect was the serving staff, who were cou...
Went to Pizza Express Harpenden tonight and the service and attitude of the waitress was terrible. Ordered a Fiorentina (v). Took ages to arrive, everyone else had almost eaten their pizza. When it did it was covered in parmesan. I pointed out that wasn't vegetarian. I was then lectured that was how it came and if I'd wanted a vegetarian pizza I should have said. And that mozzarella wasn't vegetarian either. I had a baby in my lap so didn't argue or ask to see the menu again. Wish I had as the waitress was talking utter rubbish. Both taps in ladies toilet also broken so no hand washing in there. Pretty gross for a restaurant.
We’ve literally just walked out of restaurant. We ordered two pizzas and two side salads in less than 5mins they arrived one cold and one undercooked. They also looked identical despite being two different pizzas. The waitress apologised and said she would get us fresh ones. Then a male, I think manager, came and said he would put them back in the oven and heat them up and make them crispier!!!! We couldn’t believe what we’d heard. We simply said we were leaving. Despite being a pizza express fan I will be complaining to head office OMG don’t go to pizza express in Harpenden.
The restaurant has recently been redecorated and looks great from the outside. However, the inside feels cramped and dark, with terrible acoustics. It was difficult to hear each other at the table due to the noise from kids and loud music from other parts of the restaurant. The food was mediocre, with the soft egg on the pizza being hard and dry. The prices have increased to a point where there are nicer places to eat for a similar price. We are fans of Pizza Express but this may be the last time we dine there for a while.
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We had a meal here last week. We hadn’t booked a table but there was no need as the restaurant was empty around 4:00 p.m. We had two young children with us. There was a high chair available for our 18 month old. The service was very slow. My husband ordered a salad and it was late coming to the table after all the hot meals had arrived. Several different types of wine weren’t available despite being on the wine list. I thought the cost for a one course meal was outrageous. The pizzas were good but very overpriced.
Pizza Express in Harpenden is a great place to get delicious pizza. The staff here are always polite and efficient, making sure your drink is always topped up and your needs are met quickly. The waitress who served me had vibrant, colorful nails and provided excellent service with a smile. I would definitely return just to chat with her, but of course, the main draw is the fantastic pizza they serve. It's definitely a staple in my dining rotation.
Went in a nearby pub and walked out due to slow service. We came here and it saved the day. Really nice ambience inside. Food came quickly band was nice. Dessert could have been larger. Waitress got a bit confused at one point but second waitress was nice and efficient. Friendly guy brought the food out. Overall a nice Sunday lunch in a nice town. I don't rate the pubs nearby really so this is a good alternative.
Anna made our experience so good. She is so lovely with all of us and makes sure everyone has what they need. It’s very chaotic in there but she makes it pleasurable . It’s our second time there with Anna helping us and it makes all the difference when you have a patient and caring waitress.
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Had a great evening, the staff were very friendly and nothing was too much trouble. I do think pizzas are overpriced however I love these ones so happy to pay the price. There is a great vegan selection and the new menu is great with lots of new things to try.
What a miserable waitress, pulling faces if you asked questions also pulled them when she served the kids food. Enjoyed the food but the coffee was rubbish and the range was limited no flat whites. Not impressed at all. No tip for this lot.
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