"I placed an order, and everything was incorrect. When I called to address the issue, they hung up on me. I would not recommend this place."
I ordered a large cheese pizza at 11:45 AM, and the website indicated it would be delivered in 45-50 minutes. An additional message stated that the pizza would be ready by 12:32 PM. When I called at 12:55 PM to check on my order, I was told it was out for delivery. However, by 1:30 PM, the delivery driver still hadn't arrived, so I called again to express my concern. At 1:45 PM, two hours after placing the order, I requested a refund. Eventually, the delivery driver arrived at 2:00 PM, which was 2 hours and 15 minutes after I ordered. My coworker went to collect the pizza. I decided to call the restaurant to inform them that we finally received the pizza, only to be told that they needed the...
We ordered dinner for a family of four: two large pizzas, 20 wings, and a large order of cheese fries. This doesn't seem excessive, especially for a Saturday night, and considering the current staffing shortages, we decided to be patient. We placed our order at 6:24 PM and waited until 8:35 PM before I called for an update. They explained that they were having printer issues and that our food had been delivered to the wrong address. They promised to remake our order and send it with the next driver. As a form of apology, they offered us a 2-liter soda. However, there was no acknowledgment that this mistake was on their part, and had we not made that call, we might have never received our $65...
I understand that restaurants can be busy, so I made an effort to be patient. However, when I arrived, the parking lot was nearly empty, even though I know they offer delivery. I ended up waiting nearly an hour for my food! I considered asking for a refund, but every time I went inside to check, they assured me my order would be ready "in a couple of minutes."
I will NEVER recommend this restaurant or dine here again! This isn’t my first experience with issues, but it will certainly be my last. The quality of this restaurant has dropped significantly!
I have been coming to Poliseno's Pizza II for 16 years, and it's great to see how much they have grown. I'm really happy for them. When I order over the phone, I explain exactly how I want my pizza, and they say it's noted, but they often don't follow through. From now on, I will pick up my orders in the store. Until now, I never had any issues. Overall, the food is good, but if you ask for something a certain way, you should get exactly what you requested.
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I called the restaurant to inform them that we had received the pizza. They told me that in order to issue a refund, they would need the pizza returned. I then asked if I could at least get back the $3 delivery fee. The website stated that delivery would take 45-50 minutes, but the driver was unreachable for over an hour and the pizza arrived cold. This was possibly the worst customer service experience I've ever encountered.
The restaurant is just a short 10-minute drive from my home. They frequently ask if I would like to tip the driver, but I choose not to since my food always arrives cold. The last time I ordered, it took 50 minutes for my food to be delivered, and I find myself having to reheat it every time it arrives.
I placed an online order, but the food was ready later than expected. I ordered a medium platter, and I was surprised to find out that it no longer comes with a drink, which is strange. Regardless, the food was good.
This ace is terrible for delivering. I ordered a hour and a half and still has not got here . So now I have been waiting 2 hours and still haven't got it . Poor business.and management.
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Extremely patient and well-organized, the food is clean, professionally prepared, and Halal. One of the top three places I would choose to eat at and highly recommend.
I placed an order, and everything was incorrect. When I called to address the issue, they hung up on me. I would not recommend this place.
Extra Large Gourmet Half And Half Pizza
Large Poliseno’s Special Cheese Steak
Extra Large Poliseno’s Special Pizza
Medium Buffalo Chicken Cheese Steak
Large Buffalo Chicken Cheese Steak
Extra Large Alfredo Chicken Pizza
Extra Large Buffalo Chicken Pizza
Extra Large Grilled Chicken Pizza
Large Gourmet Half And Half Pizza
Poliseno's Special Cheese Steak
