I waited 20 minutes for my order last night only to find it was incorrect when I got home. I had to sit at the drive-thru window for another 10 minutes because the woman working there couldn't understand that we still needed our drinks. I ended up having to repeat our drink order four times. This restaurant is a disappointment. I don't know where the management is, but they really need to take charge and improve things. The food is great, but only if you actually receive what you ordered. The service is subpar at best.
We were in the drive-thru with one car ahead of us. The person taking our order seemed annoyed by our request for 8 pieces of chicken with red beans and rice, and when we asked for half spicy and half classic, she rudely responded, "Yeah." When we got home and checked our food, we found that everything was spicy. The employee at the drive-thru window appeared to be bothered by her job. We will not be returning to this Popeyes. It was around 4:15 PM, and there was no one behind us. What happened to customer service?
As always, the food was phenomenal. The service left something to be desired. The 2 people ahead of me in line were not addressed for a solid 5 minutes of waiting. I waited another 5 to 10 minutes before anyone talked to me. I'm glad I had put in my order online or I would have been waiting 30 minutes or more. Again, food was excellent. The workers were polite when they spoke to me, but I think we can do better about welcoming folks as they walk in the door and giving some idea of the expected wait time.
I waited 20 minutes for my order last night, and when I got home, it was wrong. On top of that, I spent 10 minutes in the drive-thru because the employee couldn’t seem to understand our drink order—I had to repeat it four times! This was a very disappointing experience. It’s unclear where management is, but they definitely need to make some changes. The food is good, but only if you actually receive what you ordered. Sadly, the service is far below what I expected.
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My family visited Popeyes Louisiana Kitchen for the first time and had a fantastic experience! The staff were warm and welcoming, and the food was delicious. Our meal arrived quickly, and the dining area was spotless. We enjoyed the leftovers back at our hotel, and they tasted just as good. The sweet tea was particularly enjoyable too!
Good food. But the last several times I have been to this location the drive thru is really slow and they have been out of several items, which I realize may not be entirely their fault and they may also be understaffed. But just a warning to othersyou may have a wait or not get what you are planning on ordering.
I ordered a 4-piece combo all dark meat. They gave me 2 wings, 1 drumstick, and 1 breast. This is the 2nd time they did this to my order. They were not busy. They did not say they didn't have all dark meat. Either of those messages would have lead me to only order a 2-piece meal and be perfectly happy.
I cannot recommend this place! The chicken was overcooked and definitely not fresh. Plus, there was no heat inside, and it was freezing! I had to go to my car to grab my winter coat and a heavy blanket just to stay warm. It's absurd for a restaurant to be so cold. I will never return to this location!
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My family's first time eating at a Popeyes, and it was excellent!! Staff was delightful, charming, and the food was delicious. We didn't wait long at all, and the lobby was very clean. We were still eating leftovers later at the hotel and they were justas good cold. The sweet tea was soooo good!
The service was outstanding! The frozen strawberry lemonade was exquisite. The spicy chicken was prepared exactly as we requested. Overall, it was a fantastic dining experience.
16Pc Handcrafted Tenders Family Meal
20Pc Handcrafted Tenders Family Meal
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¼ Pound Popcorn Shrimp Dinner*
Handcrafted Tenders Kids' Meal
3Pc Handcrafted Tenders Dinner
5Pc Handcrafted Tenders Dinner
¼ Pound Popcorn Shrimp Combo*
3Pc Handcrafted Tenders Combo
