"The staff here is incredibly friendly, the restaurant is spotless, and the food is really delicious. This might just be the best Popeyes I've ever been to!"
I never give reviews and if zero was an option I 'd pick that! I will never patronize at this location or any again. We ordered 2 original chicken sandwiches, 2 large fries (cold), and 12 peice nuggets (had to ask for them after they gave us a bag). The cashier and staff were super rude. We were in the drive thru and waited almost 45 min before we left. We sat at the order speaker for well over 5 mins. When we placed the order I had to repeat it multiple times and she still had a hard time getting it right.... I enunciated well... we get to the window and pay. The cashier and coworkers were so amped up and talking about she don 't care if she owns the place blah blah blah. There was definite...
My receipt printed at 4:11 PM, and instead of waiting at the window, the employee instructed me to pull up to the door for my order. While I waited, I noticed that four cars arrived after me and were promptly helped at the window, each receiving multiple bags of food and drinks. Meanwhile, I sat at the door, watching the employees in the dining area chatting and laughing with friends, even hugging them as they left.
Finally, an employee brought my food out, but instead of handing it to me, she tossed the bag through my window and simply said, "here's your stuff," before turning and leaving. I received my food at 4:38 PM—27 minutes after my receipt was printed—for six of their most basic ch...
The Kingston, NY location has consistently disappointing customer service. Every time I've visited, I've found myself waiting far too long for my food. They have overcharged me, forgotten items from my order, and seem reluctant to make more sides, often running out of options. The staff members frequently appear unhappy or frustrated, especially when taking orders at the drive-thru. Their attitude is often disrespectful, despite my efforts to remain patient and courteous. I reached a point where I was so frustrated that I decided to stop returning altogether. While the food itself is good, I would advise others to visit a different location instead.
We waited in line for a long time then when we went to place our order they said they were out of everything and we had to change our order three times then when we finally got to the window they said cash only. There were no signs stating nor did anyone tell us beforehand and the girls were very rude about it to us and other customers. They were all young girls working and they had a nasty attitude. I will never eat at this location in Kingston again. I was treated with such disrespect.
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Went in here to pick up a Doordash order and grab a quick bite myself, was not a pleasant experience at all. Not only did I have to wait 15 minutes for food that was supposed to be ready for pickup..but the young man at the counter was obnoxiously loud and kept talking over customers and not listening to them. While waiting I watched him treat several customers in the same manner along with myself. Customer service can really ruin the whole thing
I ordered and paid through the app, but the person at the window seemed confused about how to handle it. The line was long, which made it even more frustrating as my order should have been quick. The chicken was decent, but the red beans and rice were terrible and gave us both indigestion. Additionally, we were only given one biscuit when the two-for-one deal clearly states we should receive two.
The food is generally acceptable, but they frequently get orders wrong. There's almost always a long wait time, and the dining area is quite uncomfortable. However, they do have touch screen games for kids, though I question whether they’ve ever been cleaned.
POPEYES I AM SO ANGRY RIGHT NOW. I WAITED ALL DAY TO COME HOME TO CHICKEN TENDERS AND THEY GAVE ME REGULAR CHICKEN. I AM ACTUALLY CRYING REAL TEARS RIGHT NOW YOU RUINED MY DAY.
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Edit: I also want to mention that during my second visit, I ordered a 3-piece chicken tender meal. What did I receive? One tender and five nuggets. Absolutely pathetic.
The staff here is incredibly friendly, the restaurant is spotless, and the food is really delicious. This might just be the best Popeyes I've ever been to!
