Unlike my experience with the unprofessional staff (Tamia) at the Taylor Street location in Chicago, I was warmly welcomed and greeted with enthusiasm by Brandon. I finally got to enjoy my Chicken Pot Pie Soup and Chicken Sandwich. My meal was hot, fresh, and delicious, all served with a smile. I was even provided with a spoon, napkins, and crackers without having to ask for them. After my terrible experience with Tamia (the manager) at the Taylor Street location, I promised myself I would never return to Potbelly again. But as they say, never say never—or perhaps my positive experience was simply a result of being in Oak Park instead of Chicago. Thank you, Brandon, for demonstrating what a...
I ordered online for delivery. My order confirmation said it would be delivered at 4:30 this is what I was counting on for my daughter's dinner before gymnastics practice) I called to check on the order status 10 minutes later only to find out that in fact there system doesn't work like that and the order doesn't come through to them until 4:25. They make it and then they have to wait for door dash to pick it up and have no idea how long that will take. The worst part is that Potbelly corporate has nowhere on their website where I can even let them know about this gross misrepresentation and now I have no dinner for my child! So one star it is and I guess I'm done with Potbellys considering...
I placed a delivery order at 9:20 PM and received confirmation. I then got an email stating that my food was being prepared with an estimated delivery time of 9:55 PM. However, at 10:03 PM, I received another email saying that my order was no longer in progress. I called the Potbelly store directly, but they denied any responsibility for the order cancellation and told me to contact DoorDash for a refund, saying they had no information. The customer service was disappointing, and I won’t be returning.
The guy making the sandwiches was insanely rude and impatient and then the guy putting on the condiments seemed straight up miserable and made the sandwich wrong. There are a lot of other great places to eat in Oak Park I’ll go to one of them next time. I’d already had a hard day and this experience made it just a bit worse.
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Dear potbelly’s. I’ve been here many times and none of those times has been quite as nice as this visit. Absolutely wonderful staff, kind, funny, and acted like people as apposed to stereotypical fast food workers. Please give all employees a raise who were there March 7 1:30 Pm 2024
I always liked potbelly food and this location didn't disappoint, got the A wreck sandwich and it was made really well just a little oil more than normal. Good people running this and they give you a good amount of hot peppers as well.
Went to get a Broccoli cheddar soup and it was so watered down, I know the soup probably comes in a bag, and it's reheated. just trying to figure out why it's so watered-down won't be coming back here!
This location never fails to screw up our order. Ordered the AVO turkey, which arrived with 3 cucumber slices and NO avocado. What a sad looking sandwich.
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Quality of service has gone downhill at this location. Keep getting my order wrong. Please hire people who can remember an order.
Fantastic restaurant! It's been my favorite since high school. The staff is amazing and friendly. The sandwich was delicious!
