The service was TERRIBLE. This was quite possibly the worst experience I've ever had in a restaurant. The lady behind the counter was rude to me and was yelling at the chef. The chef fried my chicken and then took his lunch during my stay there. He turned around in his chair and stared at me with hate in his eyes for a good 10 seconds as I was eating my popcorn chicken. My chicken was undercooked and I got salmonella from it. Later that day I was violently sick and I realized he did this to me on purpose. I've taken 2 days off work and will have to take the next 2 days off. I'm NEVER coming back here. I've reported them to Alameda Public Health Department.
I usually visit this store for milk tea, and most of the time, the staff are nice. However, during my last visit, the owner made my drink incorrectly. When I kindly asked for the original drink I ordered, he was very rude and refused to make the change. The customer service was extremely disappointing. Unfortunately, this place is the closest option to my home, and I feel really frustrated because nothing is free—everything has a cost.
I typically go to this shop for their milk tea, and most of the time, the staff is friendly. However, during my latest visit, the owner made my drink incorrectly. When I asked for my original order, he was rude and refused to fix it. This experience really showcased the poor customer service. It’s disappointing because this place is very close to my home, and I feel quite frustrated since nothing is free.
The owner declined to refund us for a poorly made drink. We simply raised a concern about its quality, which seemed to upset him. The restaurant also had cleanliness issues, as we noticed 5 to 10 flies buzzing around while we discussed the refund. Additionally, the menu was limited, leading us to think about trying other places that offer a better variety and, most importantly, higher quality food.
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Bought mini octopus but it look like more calamari. Its so hard! Then i got taro snow with red bean but i think its old. Red bean is so sour got my drink so nasty- what a waste of money! This will be my first and last going to that! If my stomach starting to hurt i know who to blame?
Service was incredibly slow! The place felt disorganized, which was surprising because I had always received quick and excellent service in the past. The Thai tea I ordered tasted watered down, and during my 20-minute wait, they ran out of the small boba. Such a disappointment! UGH!
Slow down! When I visited this store in the past, an excellent service has always been offered. The Thai tea I ordered only tasted small boba was waiting during my 20-minute, they ran out of the small boba....UGH
The accurate address for this restaurant is 17940 Hesperian Blvd, San Lorenzo, CA 94580, not 15000 Farnsworth Street, San Leandro, CA 94579.
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The drinks are amazing, and the food is outstanding! Unlike other restaurants, everything here is fresh. Is it tasty? Definitely!
Food is great and reasonable. Customer service is outstanding. Try it you will not be disappointed.
