"rude employee, taste was wrong and expensive. I was about for every medium ice $7 without extra extras or something. very disappointed. I will be sure to stay cafe for ice with international delights instead of forward."
Update 5/20/22 Went today and am happy to say, rude girl is gone! Hope she doesn 't come back this summer. The young lady at the counter greeted me, nade eye contact and smiled. Manager/owner always a pleasant woman. I felt really bad about leavingthe prior review, but was just so shocked by the attitude of girl at counter. She was there by herself, so probably figured shedidn 't have to be nice! I used to love this location, but after today, will never be going to this one again. The woman who isusually there (manager? She has blonde hair) has always been friendly. I went today and was greeted by this girl with darkhair who looked like I was interrupting her TikTok stardom. She shuffles ove...
The counter at Ralphs Italian Ice is staffed by inexperienced girls who spend more time chatting and goofing off than actually working, even when there's a long line. I tried the soft nap, but it was completely flavorless. The next day, my entire family woke up at 6 AM with stomach pains, and I ended up vomiting. The service was poor, the ice was bad, and overall it was a terrible experience. The menu lacked appealing options, and I definitely recommend Ralphs at Massapequa Park instead.
It?s a Friday night in may, only two girls are working and they have absolutely zero sense of urgency as a line begins to form consisting of 6 people. They?re chatting as haute working and are taking their sweet time. After 15 minutes waiting behind threecustomers, there?s no key lime pie. Fine. I ask for lime and cola. She makes it and puts the cola in then tells me she?s sorrybut there?s no lime I waited 15 minutes for absolutely nothing. Poor Customer services and product knowledge.
It's a Friday night in May, and only two employees are working, showing no sense of urgency as a line of six people forms. They chat while working and take their time. After waiting 15 minutes behind three customers, I find out there's no key lime pie. Fine. I ask for lime and cola. She prepares it, adds the cola, then apologizes, saying there's no lime either. I waited 15 minutes for nothing. The customer service and product knowledge are very poor.
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A bunch of inexperienced girls running the counter, too busy chatting and goofing off then actually taking orders when there is a long line. Got soft serve and it tasted flavorless, next day me and my whole family of 6 woke up with stomach aches. Myselfvomiting. Poor service, poor ice cream. Overall terrible experience. Ralphs in Massapequa park is way better.
The ice cream was excellent! I tried two scoops—one cotton candy and the other black cherry. They made a fantastic combination. I also loved the retro serving style. You order at the counter and enjoy your ice cream on a spacious bench outside, which is perfect for people-watching. If only I had another stomach, I would have liked to sample even more flavors!
Love this place. We always try to stop in when we visit family on the island. Would have given it 5 stars, but they didn't have the flavor that I painstakingly waited 6 months for. You let me down Ralph. My puppy enjoyed his treat though. We'll def beback.
Rude employees, flavor was wrong and expensive. I was charged about 7 dollars for each medium ice with no added extras or anything. Very disappointed- I'll be sure to stick with International Delights Cafe for ice cream instead going forward.
Book a table now
I love this place. We always try to stop when we visit the family on the island. Had there been 5 stars, but they didn't have the taste I waited for for six months. You let me down Ralph. My puppy enjoyed his treats. We'll come back.
rude employee, taste was wrong and expensive. I was about for every medium ice $7 without extra extras or something. very disappointed. I will be sure to stay cafe for ice with international delights instead of forward.
