I had high hopes for Red Robin after hearing great things from friends, but unfortunately, my experience fell short. I ordered the Scorpion Burger, which arrived with a completely burnt patty—something you can even see in the photo I uploaded. Being introverted, I didn’t feel comfortable asking the waitress to replace it. The burnt patty ruined the taste entirely. I also ordered steak fries, but to my surprise, they were just plain fries, which made the menu a bit confusing. On a positive note, the waitress was very professional and quick when taking our order, so I’m giving her two stars. We visited around 9:30 pm, and the shakes were already sold out. Overall, the menu and experience didn’...
I had high expectations for Red Robin based on many recommendations from friends, but unfortunately, my experience fell short. I ordered the Scorpion burger, which arrived with a completely burnt patty that ruined the taste (you can even see it in the photo I uploaded). The menu description didn’t indicate that the waitress had changed the burger for me. I also ordered steak frites, but to my surprise, it was just simple fries—quite confusing given the menu names. On a positive note, the waitress was professional and efficient when taking our order, so I’m giving her 2 stars. We visited around 9:30 a.m., and the milkshakes were no longer available. Overall, the menu and service did not meet...
This was the worst experience my family and I have ever had there. We walked in, right as they were unlocking their doors. Mop bucket in the middle of the walkway, the floors and tables were still dirty from the night before. The waitress, unfortunately was less than attentive. When the hostess went to seat another group (around 12:30) she tried to seat them at a dirty table. The group complained and asked for a clean table, to which the hostess lied and replied “sure, I didn’t realize, we were slammed right when we first opened”. My daughter had someone’s shredded wilted lettuce in her cup.Please see photos, we were the first customers there.
My daughter and I eat here at least once every two weeks, usually after school. My daughter looks forward to the Burgers, Video Games and the Bar Tender Natasha that usually serves us. Natasha and staff are great, the food comes out quick, and the staff does an excellent job being friendly and keeping the place clean. The key to getting the best meals and service is hitting up these places at like 2 4 pm. Burgers, sports, video games, and good service, you can't go wrong.
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The purple (prickly pear) lemonade is very good, if a bit sweet for me. The onion rings and fried pickles are always winners. The Red's Signature Margarita was underwhelming and the Caesar side salad a bit soggy. The employees were lovely and did their job well. As to facilities, the decor was lovely, but the bathroom was a bit shoddily maintained.
Bartender was absolutely horrid. She was rude and inattentive. Has her back to us the entire time and was on her phone. She was also use to the other employees. The overall service completely sucked. 0/10 DO NOT recommend. Will not be coming back. Only positive the. Food we had was correct and tasted okay. But the service sucked
Red Robin has significantly changed their burgers for the worse. They are no longer flame-cooked and have become smashed. I would rather go to a restaurant that specializes in traditional smash burgers. It's disappointing.
The burgers are delicious and also their milkshakes! The portion sizes are large, but with good company and enough time to save, that is no problem. The staff is usually friendly and service is quite fast.
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My husband always loved this place when we lived in Rochester! I thought it was pretty good for a burger place. They offer a wide selection of burgers and seem to have something on the menu for everyone!
Great food. Great service. They are doing a great job during this troubling time. Totally on top of keeping clean and safe! Thank you!
Whiskey River Bbq Chicken Sandwich
Red's Nantucket Seafood Scatter
Southwest Grilled Chicken Salad
Simply Grilled Chicken Sandwich
Red Robin Gourmet Cheeseburger
Classic Creamy Mac 'N' Cheese
Simply Grilled Chicken Salad
Grilled Chicken Alla Caprese
California Chicken Sandwich
Crispy Chicken Tender Salad
