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"We enjoyed relaxing whilst sitting in the sun and watching the world go by. Lovely spot by the river. Enjoyed the drinks and food. A little pricey but it was lovely. The nachos are amazing."
Phone: +441353666699
Address: Ship Lane, CB7 4BB, East Cambridgeshire, United Kingdom
City: East Cambridgeshire
Website: https://rbkely.co.uk/
Monday: 09:00-21:00
Tuesday: 09:00-21:00
Wednesday: 09:00-21:00
Thursday: 09:00-21:00
Friday: 09:00-23:00
Saturday: 09:00-23:00
Sunday: 09:00-19:00
Dishes: 7
Amenities: 23
Categories: 5
Reviews: 3848
Problems with staff explaining the menu at point of ordering a meal. We ordered light bites as starters but they came with the main meal. Staff tried to tell us it was our fault as we didn’t specify they were starters! Situation became stressful and conflicting as staff not understanding we didn’t want olives and bread with steak and chips! Came down to an abrupt do you want it or not? We’d already paid over £100 in total so we dithered. This clearly annoyed them as they wanted to get on. After manager arrived money for starters was offered and food taken back. Hate food waster. No apologies but cash flung on table. Maybe some customer service training needed? And an explanation on the menus...
During a visit to Ely, I accidentally left my hat behind, but didn't realize it until we were back home in Nottingham. Thankfully, the staff at the restaurant found my hat and kindly sent it back to me. This level of service was greatly appreciated. In addition to the stellar customer service, we enjoyed a tasty lunch with a wide selection to choose from (we opted for pizzas). The staff were efficient and friendly, and the restaurant was located in a beautiful setting. I highly recommend rbk based on our experience.
We had dinner this evening and it didn't start off great. A young girl placed our starters in front of us without asking who ordered what. Then we noticed another young girl with black hair on her phone, not smiling at all. It was very off-putting, especially since it was our first visit here. However, Jessica was lovely and couldn't do enough for us. She was very smiley and chatty. The food was delicious and we will definitely be returning.
This restaurant is situated by the river and offers beautiful views. There is ample seating both indoors and outdoors, and the menu has a wide variety of options from cakes and coffee to filling meals, along with a well-stocked bar. The staff is friendly and creates a pleasant atmosphere.
We enjoyed relaxing whilst sitting in the sun and watching the world go by. Lovely spot by the river. Enjoyed the drinks and food. A little pricey but it was lovely. The nachos are amazing.
