My husband and I made reservations for dinner for two on a Monday. We arrived and checked in. The place was full of families with kids, we were happy to have saved a spot. We waited 20 minutes for our table. When we were seated we were instantly disgusted. The floor was covered in food and trash. The table tops had old sauce spilled, chunks of food, and the menus were filthy. We looked around and the entire place was not clean. They had three people cleaning one table and not one person gave a damn about how clean it was, it was low priority. We waited ten minutes at the table for service to come before getting up and walking out. We passed three staff and not one person asked us why we were...
I understand that they may be short-staffed due to closing soon. Our reservation was for 1 o'clock and we were not seated until 1:15, despite there being no other patrons in the restaurant. We waited for over 20 minutes for our table and no explanation was provided. The phones were ringing with no one available to answer them. The waiter/server never checked on us for refills and when asked, did not bring them. When we left, we were given a lot of leftovers in boxes and bags, which were the best part of the meal. Overall, it was not a pleasant experience and not one I would remember fondly.
The food and atmosphere at this bistro were incredible! It was my first time dining at a bistro and I had so much fun. The food was absolutely delicious and the staff, both waiters and cooks, were delightful. I will definitely be returning again in the future!
Tried twice to get take out and they don't do it. They have a dedicated to-go phone number but won't take to-go orders. If that's the case, please just change your website to reflect no carry-out service.
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Birthday dinner for the winter. Service a tad slow as there was only 2 wait staff. Food preparation and presentation out of this world! Was a special night for my family.
The chef did not engage with us much and was difficult to speak with compared to previous experiences. The food was overly salty, making it hard to enjoy the meal.
Best value for money!! Food is delicious and generous portions., Always entertaining and very family friendly! Service is excellent!
I had a fantastic experience at this restaurant. The food was excellent and the atmosphere was entertaining.
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Chef was the worst we’ve had. Service was terrible and the restaurant was not that busy.
This is a tradition of ours on new years eve and as usual Sagano's did not disappoint.
