Worst customer service ever! I placed a delivery order to be delivered between 3-5. It was picked up but marked delivered within 2 minutes, but the delivery address is atleast 20 minutes from the store. The order was never delivered. I was placed on hold more than a multiple times, for over an hour, only to be interrupted by a very rude employee when I wasn’t on hold. I ask to speak to the actual store manager multiple times, which never happened. The employees are very unprofessional. They definitely need training in how to deal with customers with respect. They were absolutely ridiculous to deal with it was very disappointing to not receive the order. I have worked in customer service my e...
When I called to complain, I was told that it wasn’t their fault, but rather the fault of the food delivery operators. I find this response unacceptable. They had plenty of time to realize that I needed a ham; they could have set it aside in the freezer or refrigerator like other stores do. I really don’t understand how this situation could have happened.
This was my last order for something like this. Although I've ordered from Sam's Club before without issues, this experience has left a bad taste, especially considering that it was around Thanksgiving. They had Friday, Saturday, and Sunday morning to process the order, so it’s hard to believe it took them all that time to figure out they...
Thank you very much to the cashiers and the manager, every Tuesday on my day off I often come to shop here, this afternoon I went to buy some meat and fish, and I bought pizza, I forgot the wallet and a lot of important documents in it, I went to the car, I checked my wallet and filled up the gas, I didn't see it, I went back to the sam club and said I forgot my wallet, very quickly the staff and Even the security staff reassured me, don't worry and calm down, someone picked it up and gave it to the manager to keep it, I'm still very worried and in a few minutes I got it back. wallet and full papers and bank card cash, very respectful and thank you everyone I love this place!!!
I went into the store to visit bakery to get a cake made for my son birthday. I was told the machine that's used to print images was broken but I could call in a few days to see if it was fixed. 1 1/2 weeks later I called and was placed on hold for 41 minutes. The person that answered the phone never even came back to the phone a different person eventually picked up and ask what was I waiting on hold for. I told her she said I will radio them hold on about a minute later she said it was still broken. I don't understand why it took 41 minutes for that. Even if it was working I wouldn't even want to get the cake from there now just for the extremely long wait.
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Unfortunately, it was too late to address the issue that night since they were closed. The following day, I returned and spoke to the manager, who clearly did not handle the situation well. When I raised my concern, she absurdly claimed that the chicken was undercooked due to hormones in the meat. As if that wasn't frustrating enough, her response felt dismissive and disrespectful.
Please, if you go there, make sure to check your chickens — it seems they're not safe for consumption! I wish I could give this place zero stars.
Wanted to get a membership today but wanted to walk around and see the difference between then and Costco. The associate by the membership desk was so rude and kicked us out. It was me my 13 months son and my wife. Never getting to this place again. The associate was a gentleman with hair black cover at 6:05 pm. He also lied to us saying we can't even walk around while Sam's club online rules said we can.
Sam's Club is great except when it comes to getting gas. The line for gas is ridiculous. I suggest opening more lanes or have someone to direct traffic to the pumps. Because some people don't want to pull the hose. This holds up the line because people don't want to stretch the hose.
Sam's Club gas lines are horrible. They need to have someone outside to direct people like the one on Baltimore National Pike in Catonsville!
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The staff are unpleasant and give the impression that they have no interest in being present at all.
Unhappy workers
