Shogun Japanese Steakhouse

Shogun Japanese Steakhouse

Fountains Parkway, 314, Fairview Heights, United States Of America Reservation
3600 Reviews 4.2

"Food was terrible and beers were warm. Service was good."

Details

Phone: +16186283500

Address: Fountains Parkway, 314, Fairview Heights, United States Of America

Reservation, Booking

City: Fairview Heights

Website: http://shogunhouseusa.com/shogun6186283500/index.html

Opening hours

Monday: 16:00-21:30

Tuesday: 16:00-21:30

Wednesday: 16:00-21:30

Thursday: 16:00-21:30

Saturday: 12:00-22:30

Sunday: 12:00-21:30

Statistics

Dishes: 10

Categories: 5

Reviews: 3600


Address

Show Map

Reviews

1 /5 Rating

We just tried to dine here this Sunday afternoon, we waited in the lobby from 1:18pm to 1:47pm without a single person coming to seat or greet us, although several passed us and made direct eye contact. Another waitress that was already tending to seated guests had to tell someone else to approach the lobby. When the man finally did, he seemed reluctant. He then assumed that we were all one party because we were black, despite the fact that we were all separated, and not conversing. When another guest asked why he would assume that he started speaking over her, saying yeah yeah yeah and then waving his wand. After that blatant display of racism and disrespect I decided that I did not want to...

2 /5 Rating

Food was good. Server was good. The main reason people go to a hibachi grill, the hibachi chef was terrible. A wet mop would have been more entertaining and had a better personality. When he came to the grill he didn’t talk, no introduction or anything. He didn’t do any of the tricks they usually do except a half hearted volcano. He hated his job was the image he portrayed. Not very entertaining for my grandsons birthday

5 /5 Rating

Had a great service there ealier today, the food was amazing but the service was top quality. I was worried i wouldn't be able to give praise to the specific server but luckily the server name was on the reciept. Thank you Saji again for a great service and making sure we were taken care of. Also thank you for commenting on my Slipknot shirt, i know it might not seem like a big deal but made my day.

3 /5 Rating

We got sat back corner which was ok! But waiter acted like he didn’t want be there and sat over at table playing on his phone and we had tell him when we needed him! Food was ok ! Calamari don’t order! Steak we had good and plain noodles kids had were good! Maybe we went wrong day! Book a table now

4 /5 Rating

The table chef was not as entertaining nor as interactive with the people as I have seen previously. He just needs to step up his game. Food service was good.

1 /5 Rating

How can you jus throw away an envelope that's not open from a table that was celebrating seriously

5 /5 Rating

Amazing food even better service restraunt could be updated but still an amazing environment!

3 /5 Rating

My chicken and shrimp fried rice was super salty and I was completely dissatisfied Book a table now

3 /5 Rating

The shrimp was overcooked. They dido replace them, but those were overcooked also.

1 /5 Rating

Food was terrible and beers were warm. Service was good.


Dishes

Chicken Nuggets
Chicken Nuggets

Fried Rice
Fried Rice

Calamari
Calamari

Nuggets
Nuggets

Tempura
Tempura

Sushi
Sushi

Sake
Sake

Shrimp Fried Rice
Shrimp Fried Rice

Rainbow Roll
Rainbow Roll

Mochi
Mochi