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"Food was terrible and beers were warm. Service was good."
Phone: +16186283500
Address: Fountains Parkway, 314, Fairview Heights, United States Of America
City: Fairview Heights
Website: http://shogunhouseusa.com/shogun6186283500/index.html
Monday: 16:00-21:30
Tuesday: 16:00-21:30
Wednesday: 16:00-21:30
Thursday: 16:00-21:30
Saturday: 12:00-22:30
Sunday: 12:00-21:30
Dishes: 10
Amenities: 7
Categories: 5
Reviews: 3550
We just tried to dine here this Sunday afternoon, we waited in the lobby from 1:18pm to 1:47pm without a single person coming to seat or greet us, although several passed us and made direct eye contact. Another waitress that was already tending to seated guests had to tell someone else to approach the lobby. When the man finally did, he seemed reluctant. He then assumed that we were all one party because we were black, despite the fact that we were all separated, and not conversing. When another guest asked why he would assume that he started speaking over her, saying yeah yeah yeah and then waving his wand. After that blatant display of racism and disrespect I decided that I did not want to...
We got sat back corner which was ok! But waiter acted like he didn’t want be there and sat over at table playing on his phone and we had tell him when we needed him! Food was ok ! Calamari don’t order! Steak we had good and plain noodles kids had were good! Maybe we went wrong day!
The table chef was not as entertaining nor as interactive with the people as I have seen previously. He just needs to step up his game. Food service was good.
My chicken and shrimp fried rice was super salty and I was completely dissatisfied
