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"How do you sell hot coffee that?s already ice cold at 7am? Edit: thanks for the reply but it?s useless. To-go order, already home by the time I had a sip since the expectation is that coffee will be hot. Unionize."
Dishes: 2
Amenities: 3
Categories: 5
Reviews: 5
This is not the best Starbucks but they get four stars for having quick service and the standard Starbucks fare. If you get there early in the morning, there is typically no line at the drive-thru. The parking lot for this Starbucks is horribly designed and the drive-thru is even worse. It is especially at the apex of a U-turn. If you have a larger car, it is impossible to get close to the callbox. I have seen lines here back up to ten cars. The wait can be long, so if you are in a hurry, this is not your spot. On this particular visit, I went inside to avoid the drive-thru line and ended up leaving before placing an order. Starbucks could probably put another location in Ambler. This one ju...
The person in drive-through, JoAnna, is the rudest, most awful person I?ve ever encountered at any business ever. I asked them a question about my drink; they rolled their eyes and slammed the window in my face. It doesn?t surprise me that three other one-star reviews mention this person as well. I won?t be returning to this Starbucks because of this person?s horrendous behavior. Starbucks, I?m not sure how many more people need to complain about this person. Please talk to this employee about basic manners and customer service.
This is the best Starbucks I?ve been to and choose to drive the extra way. They get my drink right consistently and are always great with customer service. The drive thru can get crazy long, but they are always very kind even with all of that stress and chaos. Drinks come out at a fast pace even with many people waiting (not their fault at all, you can?t help when 50 people want complex drinks and come at the same time). Thanks again! Make time for yourselves!
I rarely if ever write negative reviews and I do think it?s one of the better Starbucks but the person Joanna is so rude and condescending. My daughter and I were so upset after our experience with her. She really needs some retraining and probably should not be in a customer facing position. I hope to never have to interact with someone that awful again anywhere.
How do you sell hot coffee that?s already ice cold at 7am? Edit: thanks for the reply but it?s useless. To-go order, already home by the time I had a sip since the expectation is that coffee will be hot. Unionize.
