"The cappuccino here is fantastic, but be aware that when you order a large, you only receive a half cup. Not great!"
I genuinely have nothing negative to say about this Starbucks, aside from the parking lot being a bit small and chaotic, which is typical for places near the turnpike. I usually just park at the Old Navy and walk over a short distance. The staff here is fantastic, especially the manager and the longtime employees. They recognize me by face and even know my favorite coffee order. I'm pleasantly surprised to see such dedicated workers in such a large chain. They really manage to create the atmosphere of a small boutique coffee shop through their personal connections with customers. Despite this location always being busy, I rarely have to wait long for my coffee. Keep up the amazing work!
Extremely disappointing customer service! I have no interest in finding out who the manager is because I won’t be returning to this location. I placed my order online and arrived after the estimated time. I received a notification that my drink was ready, yet I still had to wait. When I asked the barista to check on my order, she told me I was next in line, but when I mentioned that my app indicated my drink was ready, she just looked at me and ignored my concern. I decided to leave without asking for a refund; they can keep my money because I will not be back! This was the worst Starbucks experience I've had, and I hope corporate takes note of these reviews and addresses the issues!
So as far as drinks go at this Starbucks they are pretty good! Maybe once I've had to have my order fixed. Customer service is not bad at all. All the employees are always working very hard and I give them an immense amount of credit because I know I couldn't handle it. But I am only giving three stars because they are just so slow. To no fault of the employees. This Starbucks is on a very busy road and seems everyone goes to this one so they are always backed up. I suggest mobile order and even doing that you'll be waiting a long time.
I waited 20 minutes for my mobile order of a drink. It seems the mobile ordering system was down, and instead of addressing the situation, the staff prioritized their favorites and prepared drinks in any order they pleased. The service was absolutely terrible. There’s a reason I choose this place—I expect consistency and quality. This experience was marked by complete unprofessionalism.
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Unfortunately, both this location and the one in Shelton offer lower-quality service compared to Bridgeport. That’s the only location I trust because they really understand the difference between hot and cold food. Also, they seem to take their jobs seriously, which is a plus. One downside is the parking situation—it feels a bit sketchy.
I started going to this place two years ago. I always talk about the mobile app. my order is always correct and ready given at the time on the app. the staff is very efficient and friendly.
What a pristine atmosphere this location has! The staff were incredibly friendly and served me with a smile. As I expected, my coffee was outstanding. I will definitely be returning.
ordering on the mobile app. came to home, started drinking my coffee and was confused why it felt so light. opened the cap and found that my drink was 1/3 empty. disappointed
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This place is amazing because they could make the drinks that you that can make and it’s not menu and the staff are very friendly
The cappuccino here is fantastic, but be aware that when you order a large, you only receive a half cup. Not great!
