Waited about half an hour in the drive thru to get to the window. Finally got there and tried to place our order only to be told we had missed the little speaker thing where you place your order and were actually at the collection point. Initially the server was going to put our order through since we clearly hadn’t missed the speaker deliberately after waiting almost half an hour in the drive thru. Then her colleague stopped her from doing it and the server told us she couldn’t put our order through and we would have to drive round again, right from the beginning. No other alternatives given. Absolutely terrible. If the service is that rigid, then they should make the speaker point a hell o...
I went to this restaurant with my daughter to have a Black Filter and a Frappuccino. Unfortunately, my first filter was cold, so they replaced it with an americano. The communication was poor and no one was wearing masks. When I returned to my table, my Black coffee was piping hot but tasted like hot water and didn't smell like coffee at all. I am a frequent coffee drinker at Costa, Nero, and Starbucks, but this experience was disappointing. I won't be returning to this restaurant again. The service was terrible and the coffee was overpriced. While I usually would have returned the drink, I didn't want to go back a second time. It's surprising that a coffee shop can't get a Black coffee righ...
Lacking coffee in my Latte. Usually coffee at Starbucks is a bit strong and somewhat bitter but today there was very little if any coffee in my hot milk. I started to drink my coffee if you can call it that and it had a very metallic initial taste and then i thought it was lacking coffee. My husband commented it was the worst coffee he had ever had and i then commented there was no coffee residue in the bottom of my cup as if they had forgotten to add the shot of coffee. We were not impressed. Clean up your act Starbucks!!! I overhead a staff member comment on a smell coming from the coffee machine which made me think this place is appalling.
I stopped at this restaurant for a coffee and spoke with the supervisor/manager who was incredibly helpful and kind. He offered to assist me to my car, showing exceptional customer service. This individual truly deserves recognition for going above and beyond for his customers.
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We each enjoyed an Egg Nog Latte at this restaurant. The service was excellent, and our drinks were hot and flavorful. The establishment could improve its setup by filling the empty space to create a more pleasant atmosphere. However, overall, it was a top-class experience.
Went to the Starbucks on Waterton industrial estate and was disgusted by the bad attitude from the staff from the very start. The woman who I spoke to on the ordering speaker was abrupt and the cashier was just as rude on the collection point.
The food was supposed to be hot but it was cold. The hot coffee was actually tepid and barely drinkable. I have requested a full refund but was told I could only get credit for another order. Completely unacceptable.
Don't recommend the ice latte asked for cream and caramel syrup with my order and didn't receive cream or the caramel syrup with my order. 0* really disappointed with wasting a £1. Felt ripped off
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Friendly, smiley service with great coffee, always clean premises and washroom, my favourite chain coffee shop in the area.
Great coffee and friendly service. Toffee nut latte are amazing. Staff were friendly. Would visit again.
