Now that the dining area is open, I took my daughter to check it out. Before you can sit down, you need to place your order at a kiosk. There are four kiosks available, but only one of them accepts cash. The ordering process was very straightforward, and most of it was customizable to your liking. After we paid for our order and found a seat, we only had to wait about 3 or 4 minutes for our food to be ready. Instead of having it brought to us, we picked it up at a designated window. Our burgers, fries, and onion rings were excellent, so I’d say the overall experience at Steak 'n Shake has improved. The only time you really interact with the staff is when you pick up your order at the window.
Update: Shakes were the Best! We were just there and placed our order at the drive thru at 1:15, 3 shakes. Not sure if they were just rushing us through, my shake tasted like it had not been mixed. I got a mouth full of vanilla flavoring and bad heart burn after. I didn't/don't have time to go back and get it fixed. I wanted a yummy shake. All I got was disappointment. Kids shakes were fine I guess that's something.
We have ordered from here several times and I love how pleasant and understanding they are for special requests. Vivian and Haley (hope I spelled their names correctly) are the ones who usually make my order and they are just the sweetest young ladies. I highly recommend ordering from here. Their steak burgers are very good and made fresh while you can watch them cook.
I have ordered from here a handful of times and every time I encounter such kind individuals. They're so polite and friendly. Sometimes there is a wait but I don't mind at all because I know my food is being cooked professionally. The food is delicious, and the shakes are AMAZING! I will definitely continue to come here!
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The milkshakes were fantastic, but I'm not sure why it took over 10 minutes to make them when the restaurant was empty. I had to remind the staff that I was still waiting. Since the reopening, the service has really been lacking. If there were another location nearby, I would definitely consider going there instead.
The manager and the workers there were so very nice and helpful, to me and my mother. I felt very much at ease, and very welcomed to the place, as well. The food was also very good, and I do plan to definitely go back again. As a bonus, the restaurant was very clean, too. Great service!
This was my favorite food for yeaaaaaars and they shut down by where I used to live, I moved to southgate and guess what ??I found steak 'n shake I went there the other day it was amazing I loved and enjoyed every single part of it
The sandwich was good, but I didn't enjoy the fries. The only time I was spoken to was when my name was called, indicating that my good was done.
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The prices for shakes are a bit on the high side, but overall, it's a great place to dine and have a good time.
The customer service is excellent. There's a young man named John who works there, and he is fantastic.
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Double Steakburger Double Cheese Combo
Western Bbq 'N Bacon Steakburger Combo
Bacon 'N Cheese Single Steakburger
Bacon 'N Cheese Double Steakburger
Double Steakburger Double Cheese
Western Bbq 'N Bacon Steakburger
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