The staff today were totally untrained in customer service..the acting manager needs to be retrained.went in today purchased what I wanted went to sit at a unclean table .asked staff for cloth was happy to clean it myself was told quite arrogantly they would do it or why don't I sit somewhere else in a very bad tone.i to them I wanted to sit in window as I was waiting for someone I heard them murmuring and staring at me which made my husband uncomfortable.we decided to leave.i asked for their managers name and the area manger told can't speak to area manager but the manager said email them.whilst he's saying this one young ignorant young girl started repeatedly saying is it cos we said move...
The reviewer was greeted by a friendly lady with beautiful long braided hair, but it hung down in front of her body as she leaned over the food. They ordered a salad and realized they had not been given any cutlery, only to be told that the restaurant was in the process of changing from plastic to wood. After some searching, a knife and fork were found for them. Just as they finished their salad, another couple sat down and inquired about cutlery, only to find that there was none available. The couple was upset and had to change their order to a roll so they could eat their meal.
I ordered a tuna salad bowl for my work lunch through the app and picked it up in-store. When I got back to the office, I was disappointed to find that the salad had spinach in it, which I did not order. I also discovered that there were no crispy onions or cheese, which are usually my favorite parts of the salad. To make matters worse, they had put sweet chili sauce on top of the southwest sauce, which was just too much. Overall, it was a total mess and I won't be returning to this Hunts Cross Subway location. I advise others to steer clear as well.
So I went to subway in Aintree retail park yesterday and took our sandwiches home and as we opened them my mums was completely saturated and disgusting ! I bought a donut which looked like someone had took a bite out of it we then phoned to speak to someone and was told he couldn’t take our call (after phoning plenty of times) he then proceeded to film us on his personal phone and started to shout. The shift leader handled the situation terribly it was arround 20 past 3 Monday 26th October 2020
Book a table now
Went to buy a cappuccino which they make themselves using milk frother 1st day I had one was really nice and made well, went again yesterday and it was just a milky coffee boiling hot! How difficult is it to learn how to make a cappuccino, it's so annoying when the staff can obviously see before thry hand it to you that it is not right, a cappuccino is not a latte! unfortunately I won't go again as its one of my pet hates.
I used the drive-thru at this restaurant. Unfortunately, they did not have any hot drinks because their coffee machine wasn't working properly and had been like that for weeks. The sandwich had the wrong filling but was still tasty. The cookie was stale. I didn't complain because I had already left, but I wouldn't choose to eat there again. The staff member at the drive-thru was friendly and efficient.
Thr staff were more concerned with online orders than the customers in front of them. My order got split between the toaster due to this so 2 were cold coming to eat it, even though we were eating in. They also rushed us to pay before the food was ready with one staff member on the till doing nothing while 2 others were rushing between in person and online orders.
Amazing service here, I always come to this franchise as I feel the staff are more friendly and courteous. I would like to thank Ray who is always welcoming and a happy spirit. She’s lovely. Call in here, excellent quality and service!!!
Book a table now
the sandwiches were very good ,but we were even more impressed with the way the manager handed the current situation ref corvid!!.felt safe eating in here
Save yourself a trip and go to the next nearest Subway. Food looked like it had been dropped on the floor and scooped back up!
