This is not the Subway we remember. My daughter LOVES Subway’s meatball subs and since we finally got some coupons in the mail for the first time in so long, we decided to treat her for dinner. We walked in with NO LINE! WOO HOO! That almost never happens at Subway (should have been my first clue). The employees were respectful and efficient the whole time (the reason for the only stars I’m giving). However, when we try to order, bummer. Out of meatballs. We were disappointed, but hey, I had a coupon to get three subs, so fine, kiddo, I’ll pay $6 for a turkey on bread. But then I get to the checkout. What? No coupons? Sure enough, there was a sign that I passed right over. Middlebury Subway...
So I was very happy to see that subway in Middlebury Indiana was offering delivery, so I went ahead and order steak egg and cheese wrap, and chicken teriyaki protein bowl and orange. Once I submitted my order 30 minutes went by received a text message saying someone stole my order they are re making it, 15 minutes went by received a message they do not have orange juice. Ugg skip forward get my food very cold. Steak egg and cheese wrap (was just steak and mayo) and it was so small like 3 inches long, and then the protein bowl had very cold grill chicken and very little veggies. 24.08 got me nothing worth paying for. If I could give a negative Star I would.
This location has faced staffing and management challenges for quite some time. However, I've been returning here for the past two months, and I can confidently say that I've had nothing but an amazing experience with the new manager, Taylor. She's kind, attentive to customers, and remembers my order perfectly! She sets a great example for her team. Taylor is the best thing that has happened to this Subway in years! Keep her on board and consider giving her a raise—she's doing an outstanding job!
This location has been severely struggling with staffing for at least a year that I know of, but they always try. The hours of operation have changed several times because of staffing issues so I call ahead to verify that they are open that day. This week I wanted to try the new menu. I ordered 2 sandwiches which were prepared by two tired but very friendly employees. Very delicious!!! Thank you very much!
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This has to be the worst Subway to get a sandwich. Through getting food here they always mess up my order. This time they put bell peppers, pickles, and mustard on my sandwich instead of my mother's. The workers there are just angsty teenagers not giving a care about other people. I'm not continuing to order there now.
Just ordered for delivery and I called to make a substitute and the lady on the phone was extremely rude and very unprofessional.
I ordered a 6-foot sub for a party, and we had just three pieces left by the end of it. It was a huge hit! Thank you!
This could be the worst Subway restaurant in the area. The staff seems untrained and unsure of what they're doing.
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The girls here are so nice! They always remember us when we walk in! Very friendly and hard workers!
I can already hear it now... FaSt fOOd isN'T gOoD FoR yOu. Shut up, Karen. Subway is amazing.
