The hosts were very rude and not accommodating at all. They kept insisting that I was far from the entrance, which was quite exaggerated. I had made a reservation for 9 people and requested 2 extra chairs for the children. Instead, they seated us at a table that only accommodated 8 people and asked us to wait for 2 more guests. I explained that this was not sufficient for our party of 9 as I had originally reserved. I understand it was a busy night, but their attitude was disappointing. I frequently visit this restaurant and usually bring a large group with me. However, I think I will be staying away until there is a change in their staff's attitude.
great service, great staff, food was on point and arrived in a timely manner... wife loved the PB martini and the atmosphere had great energy. highly reccommend reserving online especially during high peak times. i literally watched the waiting line from the time we got there to when we left 45 minutes after arrival, the last person in line was finally up front... overall a great experience. can't wait to go back.
Always looked like a fun place from the outside. It’s just too much not my music style. And the worst part my daughter was served a piece of raw chicken in her stir fry. They took it off the bill (my son too who was too grossed out to eat his) and offered another meal which they charged us for. Drinks were fun but very pricey. Our server was amazing though. That was a one and done for us.
I visited this place on Saint Patrick’s Day, and Lauren was the only bartender handling a crowded bar! Even with so many people, she made each guest feel special and attended to. Her service was outstanding, and her friendly demeanor was a true highlight. What a gem! I’ll definitely be returning!
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Food sent back 3 times ! Server was awesome was told new cook in training ! Food cold then 3 times he could not cook an over Easy egg ! Are you kidding ! Manger came to table to try to fix was very nice removed the one plate price ! Not a very good visit by any means !
Love the darkness of this place, especially in contrast to all the flashing bright lights of the games right outside. This place has a goth vibe lol its very relaxing and the bartenders I encountered were nice. We just went acouple times to the bar.
We had to re-ask for many things, food came out so fast didn’t have time to enjoy app’s, drinks came out very slow
It's a very entertaining venue! It's a great novelty for children and also for adults looking to have a good time.
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The food was excellent, and the kids really enjoyed the specialty drinks. However, our server was disappointing.
Service was kinda slow and they were out of the peach pitbull goblet. Overall food was good
Gigantic Buttermilk Banana Walnut Pancake
Sugar Factory Signature Chopped Salad
Chocolate, Chocolate, Chocolate Crêpe
The Signature Sugar Factory Burger
Country Fried Chicken And Waffles
Baked Brie Wrapped In Puff Pastry
Chocolate Decadence French Toast
Nutella Chocolate Chip Pancakes
Strawberry Brioche French Toast
The All Natural Turkey Burger
