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"The service and management of this location has always been bad, but it just keeps getting worse. 2 waitresses that quit caring 10 years ago. They make you not want to come back. So so food as well."
Phone: +15193516440
Address: 160 Keil Dr S, Chatham, Chatham-Kent, Ontario N7M 6B7, Canada, N7M3H3
City: Chatham-Kent
Website: https://swisschalet.ca
Monday: 11:30-22:00
Tuesday: 11:30-22:00
Wednesday: 11:30-22:00
Thursday: 11:30-22:00
Friday: 11:30-22:00
Saturday: 11:30-22:00
Sunday: 11:00-21:30
Dishes: 4
Amenities: 8
Categories: 5
Reviews: 108
Live in the local area, been here a number of times. Swiss Chalet should have consistency on it's side, they do chicken and variations thereof. Doesn't seem like that should be that difficult. First, they religiously crowd all the patrons into one section, despite how empty the rest of the restaurant is. Now the server is overwhelmed, so an unbusy restaurant is now busy. The service is now slow, the servers are now borderline grumpy because they are overwhelmed. And it's downhill from there. The food is slow in coming out and typically not that hot, the refills are never offered, always have to be asked for and are given begrudgingly. Most Swiss Chalets are fine. Chatham is the exception to...
Last winter when we ate here it was good. This summer we ordered the CAA special (2 dinners for $14.99) and were shocked at how small the serving was. Generally, the food is good here, just the quantity appears to vary from visit to visit. Good menu selection. Now for the general comments. There's currently a BIG mosquito problem in the restaurant. The outer electronic door entrance for the disabled hasn't functioned properly in a very long time. Some sensitivity training would go a long way.
Stopped for dinner here' in January. Well never been to such an unorganized restaurant ever. The place was busy but people were leaving their tables because they were waiting to long for food. Staff were very apologetic. We stayed but it took 50 minutes to get 3 chicken dinners. Maybe my only visit was at the wrong time, but first impressions stick.
- just visit the restaurant, and you will quickly get a goof free order. I seldom eat in restaurant these days, but find the take out service excellent. Five minutes, and you're out the door with exactly what you ordered.
The service and management of this location has always been bad, but it just keeps getting worse. 2 waitresses that quit caring 10 years ago. They make you not want to come back. So so food as well.
