So... the food was absolutely fantastic. At least, that's how my girlfriend and I felt. We made our requests, and everything was taken into account. She wanted a vegan dish, with bean sprouts if possible. I asked for peanut sauce with my meal. Everything was served exactly as requested. There was a small surcharge of €1 at checkout, but that didn't bother us. We stand by our conclusion: the food was excellent, all our requests were accommodated, the price was reasonable, and the portion was generous. Plus, we didn't have to drive, there was no traffic in Frankfurt and the surrounding area due to the numerous roadworks, and therefore no stress. It was supposed to be delivered at 6:02 PM, 6:04...
A TOTAL CRAP. It was already late, but I still received a call 20 minutes after ordering, saying that there would be no delivery because my address wasn 't within their delivery area. It 's strange that the restaurant accepted my order after checking it. I had already paid online, though: €20! Not exactly a small sum. The employee on the phone was the most unfriendly, listless, and rude person I 've ever spoken to, just because of the effect of the conversation without having seen him. On top of that, he was incompetent incarnated. When I asked what would happen to the money now that it had already been paid, his answer was: It 's not my problem. An absolute disgrace. The good man apparently...
The food is actually good. But it's absolutely ridiculous that this delivery service never manages to deliver the food on time—not late, which wouldn't be so bad. No, every time it's at least 30 to 60 minutes early. Since I like to eat with my husband, it's always cold (due to the lack of a microwave). The height of outrageousness is that I once sent the food back, asking them to bring it back on time and fresh about 60 minutes later, and it was the same delivery. By now it was lukewarm to cold (as usual, and the salad was wilted). The ordered food probably sat in the corner for an hour before it was delivered again. I think it's a shame; before the change of ownership, the delivery service...
Totally brazen, takes three times as long as stated and drives around forever while the food gets cold, even though the restaurant is only five minutes away from the delivery address. They blatantly lie on the phone, saying the food is on its way, even though 45 minutes later it STILL hasn't arrived. They even demand full price for this. Never again, this shithole.
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Don't order there! We've been waiting for our food for three hours, and no one is available, and the money is gone. Very rude employees who said an hour ago the food would be here in five minutes. A truly outrageous money-grab! They should close the place!
I'm angry! I ordered two hours ago. Nothing arrived. I've called several times, and no one answers. They've even blocked me! I've already paid and haven't received any food! I'm going to the police now. I've had enough!
It's just a 50/50 chance whether the food will arrive or not. Sometimes you have to call several times to get them to come. If you paid online, it's obviously a real pain.
Very unfriendly on the phone and did not want to admit their mistake and firmly claimed that they did everything correctly and we just ordered incorrectly
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