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"Dreadful service and arrogance from the management. Refused to serve desserts after 8 :30 . Only interested in the quiz and not in the customers the owner was particularly rude will not be going back there again"
Phone: +441452713172,+441452530961
Address: Church Road, Tewkesbury, United Kingdom, GL3 2JT
City: Tewkesbury
Website: https://www.facebook.com/The-Old-Elm-Inn-109549002414213/
Monday: 11:30-23:30
Tuesday: 11:30-23:30
Wednesday: 11:30-23:30
Thursday: 11:30-23:30
Friday: 11:30-01:00
Saturday: 11:30-01:00
Sunday: 12:00-23:30
Dishes: 2
Amenities: 19
Categories: 5
Reviews: 560
After having had an operation on my face and not feeling my best I decided to go to have my dinner at the Old Elm. I have been there before on many occasions and in general the food was okay although far from perfect. I have had incidents in the past where some of the staff have been rude to me and at 7pm one Monday night when I had walked some distance to eat there was not greeted with 'Good Evening ' or even ' Hello ' but just ' The kitchen is closed... we have run out of food! ' When I said I had walked for 40 minutes was told by Dan the barman... What do you want me to do, carry you home on my back?! I have heard other people complain that he has been rude to them also. Tonight though, t...
5 of us went for dinner yesterday after hearing that the food was very nice, we thought we’d try it and what a mistake that was, the food was as expected yet we were refused desert at 8:30pm even though the menu says food is served until 9pm, we had no prior warning to say this would be the case and according the the serving staff it was because they were too busy with the quiz! We asked to speak with the manager who told us they were completely out of deserts- HOW RIDICULOUS? The so called manager was playing the quiz also which is why our service was awful. Then when we spoke with him he was rude and ignorant, raising his voice and waving his hands around… We then spoke with the owner who...
AVOID, AVOID, AVOID!! The food was perfectly fine except for the refusal to serve us dessert at 8:30 with no warning, because they were apparently too busy but found time to play the quiz that was being held! Staff and management were very rude and disrespectful and for an old dingy pub that serves average food it’s definitely not worth the disappointment!!
Visited on a Monday evening, was nice to find a place that serves food on a Monday as a lot places don’t nowadays. Hadn’t booked but were seated in good time and served at the table. Had the Monday special of a curry and a drink for £8.50. Very big portions and homemade curry was very tasty and very good Value for the price paid
Dreadful service and arrogance from the management. Refused to serve desserts after 8 :30 . Only interested in the quiz and not in the customers the owner was particularly rude will not be going back there again
