"I ordered a meal and a drink with my fellow workmate. His food and drink came out in good time, however, he finished his before I got mine and I had to go to the bar to collect mine."
We went there with our grandchildren. The pub wasn’t busy at all considering it was a Friday and lunch time. I ordered the food or shall I say tried to. Easier order two buttermilk gourmet chicken burgers with an extra burger on each plate. Shandy and a large glass of wine. What’s a shandy says the barman as he searched the spirit bottles!! I explained what it was. Even the other barman didn’t know what one was. Yes really. He poured the glass of shandy and it had obviously had a row with the measure as it was certainly not a pint with the two inch head he put on it. He poured my glass and gave me a 125ml measure, no I asked and paid for a large one. I had to show him the measure on the side...
Tuesday afternoon 12:15. We came in, first stop from the train for a day trip. Service from one member of bar staff that served us was absolutely disgusting! We walked to the bar smiling, ordered our drinks. I had a question about swapping an ingredient in one drink for another. Before I’d even stopped talking they stopped me saying “NO!” “Absolutely no way!” They didn’t even let me finish my sentence. I just wanted to swap peach for raspberry. Then the wrong drink was poured. My friend had asked for a Vodka, lime and soda. Only to be given Vodka, lime and lemonade. Simple mistake…. The same person replied “SHE DEFINITELY SAID LEMONADE!” My friend didn’t. The bar person then poured the drink...
We were a party of 4 and came in for Breakfast. We use Weatherspoons a lot due to it 's good value for money, this was our first visit to this pub and we were surprised at how quiet it was. On ordering, the bar assistant (Davina) was helpful enough although seemed to have an issue with some minor changes we wanted to our meal not a problem. They were also apparently alarmed at the noise of the sirens going past the open window but seemed good humoured enough. Our food arrived promptly but one of our party ordered beans on toast, there was no butter on the toast and the beans were luke warm. We called Davina back and apologetically said the beans were cold. They said 'so do you want a replace...
Called in mid afternoon as a couple for a few drinks. Wine was served to us in brandy glasses as they had run out of wine glasses. Very few people in at this time and empty glasses not collected. We were in about an hour and no tables cleaned or glasses collected. The place was filthy. Someone had punched holes in the wall in the gents toilets and debris was scattered over the floor causing a possible trip hazard. No-one removed it. Shocking management. Avoid at all costs!
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I went up to the bar as my food incorrect and not what I ordered, a girl with brunette hair and a pony tail immediately responded rudely and said my order was correct when I had the receipt proofing otherwise. I was extremely disappointed with the service i received and the way I was spoken to after approaching her in a friendly way. I will not be returning and hope her attitude can improve for other customers.
Megan the manager is the rudest person I have ever come across. She was extremely dismissive and rude and has zero experience or training in customer service. Having to wait more than 30 minutes for a drink (when we were told it would be 30) was fairly frustrating and when raised to Megan she laughed and dismissed us. I would recommend that Megan receives extensive training in customer service
What a hell hole after coming here in 2020 and having a bad experience we thought we would give it a go and see if it had improved! Well the answer is no ! It’s got worse a 1* is being generous! Terrible staff and management with bad attitude if I was weatherspoons I would sort it out before the staff Take it down!
This is the worst Wetherspoons we have ever been to. It is run-down and has a bad odor. The place lacks any charm or personality. They need to renovate it completely. I would recommend skipping this place unless you are absolutely desperate for a drink.
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Ordered 2 glasses of Pepsi with no ice no fruit and a straw it took 25 mins to arrive and you guessed it, it had ice fruit and a straw . This is the second visit and it’s just as bad as last time luckily we won’t be back
I ordered a meal and a drink with my fellow workmate. His food and drink came out in good time, however, he finished his before I got mine and I had to go to the bar to collect mine.
