We often visit The French Workshop and typically have a wonderful experience, but our visit tonight was quite different. Since we live near the Wantagh location, we intended to pick up some cookies, only to find that they didn’t have our selection in stock. We then made a 40-minute round trip to the Garden City location, only to get home and find that the brownies we ordered were missing from our bag. When I called to address the issue, the staff member seemed confused and eventually transferred me to a supervisor, who took over 18 minutes to track down my order using my credit card and phone number. Unfortunately, she lacked any sense of apology and simply suggested that I return to pick up...
