"Worst breakfast ever. Cold overdone egg, cold hard bacon. Underdone toast, again cold. See photo. Cup of tea was best part."
Ordered breakfast buns did not receive after half an hour advised member of staff who took order and they had put wrong table number down. They apologised and reordered. Came few minutes later and was cold so took back apologies again but then waited a further 15 minutes and when came back was still cold. Advised staff and requested refund. We were asked to go to bar to speak to manager. The manager came from kitchen did not even acknowledge us or apologise and proceeded to work out how much to refund us but not refunding drinks. We advised her that we had waited an hour to be served and 3 times we were let down the least she could do was give full refund. Reluctantly she did however sinceri...
Has this recently changed landlords? This time last year I left fantastic feedback for this pob. I have used it twice a week since. I was in there this morning, when I proceeded to the disabled loo, I have a stoma in place. There were 3 people waiting in the queue to use the said loo. None of them were disabled, in fact 1 was a rough sleeper.... By the time I got into the loo people had turned it into a !!!!hole, it was disgusting!!! Somebody needs to install a disabled lock on this door. I then sat and watched 7 other people use the said loo it became apparent that nobody used the ladies or gents but everybody uses the disabled loo.
Went into Liverpool yesterday had a lovely time went into a couple of your wetherspoons the staff were so efficient and the places were clean great service Today however we have called into our local wetherspoons in St Helen’s (The Glass house and was shocked what a difference. 1 member of staff serving other members of staff seem to be walking round doing nothing .The tables were dirty loads of glasses and plates every where. I asked for a cloth and spray to clean a table and they let me clean it myself
I must be really unlucky nowadays...I keep going into truely S**t pubs in the St.Helens area...This pub is horrible...could not get served and the bar maids have the customer service skills of dead parrot! However, there Tattoos are just as good as there swearing...Because they have very few staff serving/can't be bothered, they have a que/line out to served at a point at the bar...wait anywere else, you don't get served! This pub been going down the toilet for years and I'm not going back again!
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Came yesterday for a meal. As I am disabled, needed to use the disabled toilets.Yellow signs outside. Toilet disgusting. Pointed this out to shift manager. Her Attitude leaves a lot to be desired. Inside the pub is freezing. Needless to say, did not order food. This was always a favourite of ours. Why is this Weatherspoons so dirty and cold. We frequent your chain over the country. This is the worse. Definitely needs decent management
We walked in to see the staff chin wagging at the bar. We took our seats and each ordered a coffee (and I ordered a garlic bread); the cups were brought to us after they finished their conversation. Over half an hour later (and one staff member chatting to another on her break), we enquire about the garlic bread and they chase it up. These people need to be hauled in for a customer service refresher course. Appalling.
My wife and I called in for breakfast on a reasonably busy Sunday morning and while my breakfast was nicely hot, my wife's was lukewarm which gave us the impression that hers had been sat out waiting for mine to be ready. There were a few, what I would call, choice customers in the bar and some pretty bad language was being used which in front of other people and children really isn't on!
All tables were full of glasses, not one staff member wanted to stop restocking the bar long enough to actually serve customers. People were literally walking out because all staff couldn’t even be bothered. The bar is covered in alcohol, there are glasses everywhere and you can’t get served. Very disappointed as this used to be a very good pub.
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Called in before a Saints match. Very Very busy. The staff were working very hard and seemed to be working as quickly as they could. The drinks came within a few minutes but the food took a while. I think they need more help with the food on match days.
Worst breakfast ever. Cold overdone egg, cold hard bacon. Underdone toast, again cold. See photo. Cup of tea was best part.
