We had a 7:30 reservation. By 9:15, we had only received waters and appetizers. We inquired secersl times with waiter, but no assurance or real concern for our dining experience. We decided to leave at 9:30, as we were mot interested in eating a steak that late in the evening. Not sure if this is the norm but the restuarant was not that full. Very disappointing ending for a Valentine's dinner. Various staff including management and hostesses, passed us multiple times with no notice to our empty table. Seems the activity at the bar took priority. At least the soup we had was good.
We had made a reservation for Christmas tea through Open Table, but it was not sent to the restaurant. Upon our arrival, there was no record of our reservation, resulting in no preparation for the tea service. This was very disappointing, especially since we had a guest from out of town with us. The staff did partially comp our meal to make up for the inconvenience, but we ended up having to settle for lunch from a limited menu that was missing several items. Overall, not a great experience.
Do not dine here. They are terribly short-staffed. The kitchen seems confused about the menu. Items had to be sent back twice to be corrected. Service was extremely slow with an hour wait for appetizers. The ambiance was dry and quiet. We endured all of this for the food to be mediocre at best. Not only will I never return to this restaurant, I will never return to this hotel for allowing this to be a part of their customer experience.
I booked reservations for of my girlfriends to enjoy brunch and discuss strategies. The food, staff and host were amazing. They allowed us to stay long after we had finished food to chat. Not to mention the hotel holiday decor was just perfect for social media selfie content. I would come back!
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This restaurant is a spacious and beautiful place to relax and enjoy a nice bottle of wine while catching up with friends. You can easily spend the whole evening there thanks to the welcoming staff and atmosphere.
This restaurant was vastly overpriced. The food quality and service were just good. For a restaurant in The Whitley, I expected much better food quality and service. Disappointed
Waited 2 hours never got food no explanation, asked to speak to the manager but 1/2 hour latter no excuse. Poor service the waiter never told us anything!
One of the best meals I’ve had in the city. One of the best meals I’ve had had in the city.
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The food, service, and ambiance here were amazing. I will definitely will be coming back!
Our food took over an hour to come out and it was just average.
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