I'm rating this a 3 because its actually the only tropical smoothie in the area that hasn't given me a garbage 80% filled, completely liquified smoothie lately, so that brings them to at least a 3 star... however they need to hire more people. The kids who work there are good and kind, and seem to be moving pretty non-stop but it's still not enough to keep up with the crowd, making the wait for a smoothie (as other stated) 45 mins+. Stop torturing these poor kids and hire more help. You've already started cutting back on expenses by shrinking the size of the cup (bottom is like 2 inch of hollow space) while increasing prices, the LEAST you could do is hire enough people to get the job done.
I keep giving them the benefit of the doubt but this is by far the wrost tropical smoothie. Once waited 40 mins for a wrap just for them to get it wrong, when I order Doordash it's 50/50 if I receive it right. I get a Hummus Veggie Wrap and they have put chicken in it twice when it doesn't even come with it. And they forget an ingredient almost every time. One time I called they argued with me but recently they will be nice enough to fix it. Their smoothies are watery and their wraps are dripping wet sometimes. Go to any Trop but this one unless your desperate.
they really need new management. I've never been to this place before without it being overwhelmed. at least one dozen people always wait. eating almost never comes with the drinks. the personal is nice, but can't stop. they need a new system or something because it needs to wait really long each time. other tropical smoothie sites do not seem to suffer from this problem.
had made an order over the phone a smoothie, they said 15 minutes picking up is half an hour, wait, I asked why was so long and the rude worker girl said what they want me to do. so unprofessional and guetto. who's talking to a costume. how about excuse me and talk nicer! the manager definitely managed to check the staff here.
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I go to tropical smoothie all the time today Monday at 12:00 What is the worst time ever the service was terrible they had people waiting 20 minutes for a smoothie I call so I don’t have to wait the guy did not know how to pull up people who call Whoever owns the tropical smoothie in patchogue need to Train those people better
Took way to long for a smoothie and a side of kale and apple slaw. The smoothie I received was practically water and was very chunky, save your time and don't go to Patchogue. The one in Bay Shore is always on point
The restaurant is terrible at answering the phone and always seems to be short-staffed. I'm not sure if it's their fault, but the long wait times and being put on hold don't make for a great experience.
They have a large variety of smoothies, many of which are vegan or easily vegan with substitutes. There is also an option to substitute chicken for a plant based alternative in several dishes.
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Apparently tropic time at this location means it takes about 15-30 minutes to get a smoothie when no one is even there. This is consistent too not a one time thing
I don't mind waiting for my food, but the issue is when I have to wait 17 minutes for just 2 smoothies...
