I had a generally positive impression of this Waba Grill location—it’s clean and quiet, and I’ve never had any issues before. We placed our order for food and drinks and took a seat, but unfortunately waited over 15 minutes for our meals. When I mentioned to Angie that my food was cold, she admitted it had been sitting on the counter the entire time. Her dismissive attitude, shrugging off my concern as if it didn’t matter, was disappointing. I asked to speak with the manager, but was told there wasn’t one available. On my way back to the table, I noticed Angie and her coworkers talking behind my back, which made me feel unwelcome and uncomfortable. Overall, I couldn’t enjoy my meal and hones...
I really enjoyed visiting this restaurant; it's clean and well-maintained. We placed our orders and got our drinks, then settled in to wait for our food. Unfortunately, we waited for over 15 minutes. When I mentioned to Angie that my food was cold, she told me it had been sitting on the counter the whole time. She responded with an attitude, shrugging her shoulders and saying it was fine. When I inquired about the manager, she claimed there wasn't one available. After returning to my table, I noticed Angie and her colleagues whispering and laughing behind my back. This made my experience uncomfortable and rather unpleasant. I couldn't even enjoy my meal—I actually lost my appetite.
I was pleasantly surprised by how much I enjoyed the food at this restaurant. I arrived around 9 PM, enticed by the fact that it was one of the few healthier options available at that time, providing an alternative to fast food. I ordered the rib plate, which I found to be excellent for the price of $10 or $11. The beef was lean and had a nice char on both sides, and there were plenty of generous pieces on the plate. It also came with a tangy kale salad that I really enjoyed. I will definitely be coming back!
The location was one of the nicest until the past couple of months. The new team in the morning will ignore you until you put money in tip cup .... What is so sad is, they want the tip before you place your order. Even when its only take out... theywill take your purchase payment and walk away.... start cleaning tables, or arranging items behind counter.... just make youwait longer for not tipping before the food is prepared. WABA please pay your people better....Perhaps then they won 't beso rude. Peace????
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I had a disappointing experience at this restaurant due to an employee named Angie, who seemed quite unfriendly. I've been a regular customer here, but the new team unfortunately provided subpar service. Angie came across as immature and appeared to lack concern for her customers. Because of this incident, I didn't feel inclined to eat my food afterward.
I was very disappointed with my experience. I'm usually a fan of Waba and often visit a different location in Rancho, but I was nearby this one. Unfortunately, I got a bowl that was only half full, and the steak looked like it had been cooked hours earlier. It was just really disappointing. I won't be returning.
I was quite disappointed with my experience. I usually visit another Waba location in Rancho, but I happened to be near this one. Unfortunately, my bowl was only half-full, and the steak looked like it had been cooked several hours before. Overall, it was a letdown, and I won’t be coming back.
I was quite disappointed with the customer service during my visit. The employee, Angie, was rude, and I don't plan to return to this restaurant. The manager should provide her with some guidance on how to treat customers appropriately.
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I had a disappointing experience with the customer service at this restaurant. The employee, Angie, was unhelpful and rude. I won't be returning to this location. The manager should consider addressing how she interacts with customers.
It's okay as far as wabas go. Not my favorite location. People are nice but the food is just different.
