The experience started off fantastically. Charlie, our table attendant arrived promptly; was super friendly and took our drinks and main course orders quickly. (Giving requested guidance, on request . The four of us were really impressed with our restaurant find (including one very happy vegan . Yay, Wagamamas what a great place. THEN it went downhill faster than a n alpine landslide. We were left sitting at our table with finished main course plates (to be clear, some had efficiently been cleared quickly but not those who had finished after. This was the end of the honeymoon stage. We sat, and we sat and we sat. The restaurant emptied out from buzzing and full to sparse (we are talking 8.30...
An incredibly frustrating experience. Being amongst so much chaos and seemingly inexperience of how to work in a restaurant displayed by most staff. The queue being around the corner outside of the restaurant yet seeing staff wondering around inside and a minimum of 10 available seats at all times it took us 35 minutes to be seated. Another 15 to be acknowledged by AB to place an order of whom I had to wave at him as he wandered around. The drinks didn’t come for some while a tap water and green tea isn’t really a big ask. I don’t usually name bad service but on this occasion training and focus is needed to do a basic level of customer service the job your employer to do. The bao arrived col...
After a truly abysmal visit to Horsham Wagamamas, we were offered a gift voucher. Vowing never to return to Horsham, we opted for Brighton. It was exceptionally busy, our only criticism was that it was REALLY noisy. Steph Lucy (I think) were helpful, professional gave very good Custumer service when we asked to move tables further back to advise us of my very late meal, trying to use the voucher, which was overly complicated. Credit to the team, thank you
When we ordered, we were told that the meals may not come out together. However, we were not expecting my granddaughter to have to wait 25 minutes after I received mine. There is something wrong with the system. There should NEVER be more than 5 minutes between meals served at the same table. The food was enjoyable. To give the staff their due, after several complaints, we had profuse apologies and we were given free desserts.
Book a table now
Came here with 4 friends for some early lunch , and were greeted with blank stares not very accommodating . Throughout our experience, there was no sense of hospitality. Staff seemed bored and miserable. I was rather upset to have some meals slammed down on the table. Luckily, the food was somewhat satisfactory and decent portion sizes. Just let down by the lack of welcoming and positive interaction and service.
I went her with young kids and was shocked at the lazy service and overpriced tasteless food waiters waitresses were too good for the job they’re suppose to be doing and food poor quality and vastly over priced it was noticed that they’d increased the prices for the school summer break to exploit families ! Avoid .
It’s a shame aboit some of the recent poor reviews as we visited tonight (Saturday) and I could not fault the service or food. Vie were looked after by Charlie and some of his colleagues who were all very polite and attentive.
I am a self confessed Wagamama addict!!
I always order Duck Gyoza which comes with a cherry hoisin sauce (which is to die for) and the Chicken Katsu Curry
Book a table now
It wasn't good, maybe it's rose tinted memory, maybe it's just not as good as it used to be, or maybe a year of being exposed to the blisteringly high
Wagamama is decent for a chain restaurant but I don't think that it is anything overly special.
Mini Yasai Katsu With Katsu Curry Sauce (Vg)
New! Silken Tofu Gochujang Rice Bowl (Vg)
Mini Chicken Katsu With Katsu Curry Sauce
Crispy Fish Bites With Katsu Curry Sauce
New! Kuromitsu Black Honey Chouxnut (V)
Mini Yasai Yaki Soba Rice Noodles (Vg)
White Chocolate Ginger Cheesecake (V)
Aubergine Caramelised Onion Koyo Bowl
Mini Yasai Katsu With Amai Sauce (Vg)
Chicken Caramelised Onion Koyo Bowl
