I deliver for DoorDash in my spare time, and tonight I had a terrible experience at Wendy’s. When I pulled up to the drive-thru speaker, an older man working there put me on hold. Since there was only one car ahead, I decided to drive up to the window, but he didn’t like that at all and seemed very angry. I showed him my phone and explained I was there to pick up a couple of DoorDash orders. He handed me the first order, but when I mentioned there was a second, he started yelling and cursing at me. I told him to calm down and that I don’t place the orders, I only pick them up. Then he became physically aggressive, threatened to cancel the order, and slammed the window shut after I said I’d c...
It's quite remarkable how one restaurant can manage to get your order wrong in at least one way every single time. Tonight, they made four mistakes, despite my husband going over the order several times at the drive-thru. Even when we order ahead, things still go awry; on two occasions, we’ve arrived after placing a mobile order only to be told that it had already been picked up. I wouldn't be surprised if they handed over a mobile order to anyone who simply asked for one! The drive-thru wait time is consistently long, even when you're the second car in line. While you might occasionally encounter a friendly employee, such instances are rare. The food is generally decent when they actually g...
We waited more than 20 minutes in line at Wendy's. When we tried to place our order through the drive-thru, they ignored us. Our order was incorrect, and they acted like it was our fault. The woman serving us was extremely rude, even cursing at us with the window closed because of the mistake. As we drove away, she talked back to us and then refused to provide her information so we could file a complaint about her attitude. Her poor customer service is unacceptable, and she does not deserve to work at Wendy's. Despite the variety on the menu, this experience was very disappointing.
Most of the food tastes good. My kids love the chicken nuggets. They are pretty quick. The service is mostly friendly. I don't think you can order ahead. The drive through speaker is scratchy and hard to hear. It's too cold inside during the summer and the winter.
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Fast customer service even at lunch time. Friendly. Excellent 2 for 5 dollar chicken sandwiches (best in the fast food industry)! Fries were good but a bit skimpy for a large size.
The customer service was exceptional. The staff showed great patience as my kids took their time deciding what they wanted. Even with our complicated order, everything was correct.
Some of the friendliest staff I've ever interact with in a Drive-Thru. The person who was taking my order made one small joke that brighten up my day. And he had such nice glasses!
Fantastic chili ? as always! Community service with October Frosty coupons for Halloween. Very nice philanthropic effort! It?s never too cold ? for a Frosty!
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Classic Wendy’s experience. The spicy chicken sandwich is exceptional.
I had the new chicken sandwich on a pulp ****. It was really good!
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