When I returned to the drive-thru, I realized I didn't have my receipt either. I explained my situation to the worker and tried to show her on my app that I had just made this purchase with my rewards. She interrupted me, saying my app information didn’t matter, and insisted on knowing exactly what I ordered and how much I thought I paid. When I explained that I used the rewards for the $2 discount, she still couldn’t grasp it and refused to look at my app.
All I wanted was the sandwich I paid for. She then told me I could pull up and wait by the door while she took care of other customers, and only then would she check the previous orders in the system. I had already waited in line to get...
This wendy 's has gone down hill. Placed an order for a single with everything including cheese. Received a single with just cheese and a piece of lettuce. Ordered a double stack with extra onion but didn 't have extra onions. Both the single and the double stack were dried out. These were not hot or fresh. Ordered chicken nuggets with sweet and sour sauce and was given BBQ instead. Went to get my drink and doesn 't look like anyone cleaned the fountain machine in a week. The counter had some kind of spill on it. Couldn 't order from the mobile app and I was told that 's not their problem. When I tried to place my order I was told by the cashier I had to use credit card. They couldn 't take...
I came here twice in the last few weeks to get a $7 meal with a Frosty. And I'm pretty sure it was the same guy screwing up my order, last time he gave me the meal that was cheaper with no Frosty and I didn't want to argue with him that time. This time I asked about the $7 meal then quickly asked if your machine is working for the Frosty and he tells me vanilla only and I say okay that's fine he doesn't give me the $7 meal with a Frosty and a drink he rings me up for a meal with a Frosty and then looks like he up charges me for the drink. I may be dumb at times but none of this seemed correct at the time. And yea I told him to succ a d and all that. I don't understand why I get to feel like...
As for the service, I find it frustrating that I'm always saying "please" and "thank you," but the cashier never reciprocates. They don't even say "you're welcome." When I worked in fast food, we were taught to be polite and to wish customers a great day with a smile. These workers either ignore you or respond with a grunt. Who's overseeing their training?
Given all of this, I definitely won't be returning, not even for my kids or wife. We work hard for our money, and I refuse to waste it on such disappointing, dry, and nearly meatless sandwiches.
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I had a terrible experience at this restaurant in Columbus, Ohio. The location is not ideal, and the customer service from the staff is quite disappointing. The food is often not prepared fresh, even when requested. To make matters worse, I learned that the General Manager has a questionable background, having previously been involved in dishonest activities at a BP gas station. Overall, I wouldn't recommend this place.
Overall standard Wendy’s experience. This location is one I frequent a lot and they have a habit of closing early or “running out of food” by 11pm, so late night isn’t exactly late night here.During the day however. Never had any issues Parking: Approx 50 spots. Kid-friendliness: Kids meals offered Wheelchair accessibility: Wheelchair accessible
rude management and crew the entire staff should be fired I'll do more posting and recording of this location w broad St located by Westwood's Park and ride by Westland high school across from Aldi grocery store worst experience ever y'all need to get real reviews from real customers not Wendy's employees
4 times now in one month , two days in a row they have told me their systems are down and they can’t take my order… I wouldn’t even go to this one if the other locations weren’t so far away from my home
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I'd love to give a shout-out. However, nothing really happened for me to do this!! Just an average trip to get food, nothing more and nothing less!!
Only place for BAKED POTATOES ? Parking: Pretty easy all the way around
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