Take your time to go to another location. Went through their drive-thru and waited 53 minutes. Other cars probably waited longer since they were making others wait on the side for their order. Food was room temp and fries were grainy. They were going to have me pull up and wait for my order so I asked for a refund and they genuinely looked shocked that after already waiting 53 minutes for fast food that I wouldn't want to wait any longer, baffling, right? Turns out my order was ready, how long would I have been waiting on the side before they brought it to me?
Went inside ordered a cinnamon bun. Waited 14 mins. I went up to ask them what was taking so long when ppl coming after me were getting their orders and I just had a cinnamon bun. They told me they were out and then had to wait 8 more mins for a refund. 22 mins for absolutely nothing. No apologies and they acted like giving me a refund was a huge inconvenience. Maybe don't sell me products you don't have any then get mad at me for wasting MY time.Horrendous service.
11/30…MANAGER…Had a Scheduled interview at 3pm arrived at 2:45.. I told the Help I was here for my 3pm interview with Dennis, I text Dennis at 2:57 I’m here he texts back he will be there in 5 minute so I wait until nearly 3:15 and I left.. No wonder you have all shifts available in you Text to me.. I arrived on time and ready to Interview. Again I’m in the Dining room and texted back, No Answer.. Sadly you couldn’t do your JOB!!
Made a mobile order at 4am and when I arrived the drive-thru line was going down the street. I called the restaurant and they actually answered the phone. At the initial shock wore off I asked if I had to wait in this long line and the amazing woman who answered told me she was on her way to me. She ran my order out to the street and I headed home. Stellar Customer service!!!
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Extremely rude guy named Mohammed took our simple order. A whataburger junior meal. We waited for 20 minutes in the drive-through, and the manager finally came out and asked us what we ordered. He then had to go back in and start the order. They had no less than 6 people just standing around. Will not go here again. Come on Whataburger, it's not hard.
Amazing experience. Hospitality, cleanliness, speed and accuracy were all present here. Drive thru and inside were moderately busy but they were still polite. Wait times were quick especially considering it never owed down. A constant stream of people in thw door and through the drive thru. Burger was made correct. Lobby was clean as was the restroom.
I usually get good service here, but the staff seemed distracted this visit, and they gave me the wrong order. I didn't discover until I was home, so I guess the moral of the story is quickly check your order for accuracy before leaving the premises it will only take a few seconds.
I usually have great service at Whataburger, but this time the staff seemed a bit distracted and gave me the wrong order. I only realized after I got home, so the takeaway is to double-check your order before leaving—it only takes a few seconds.
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Had my first ultimate bacon blue cheese burger. Very delicious, mouth watering good. The service however was extremely slow and that's with being overly tolerant and considerate of a busy hectic crowd.
Just your ordinary whataburger. Sometimes the line takes a while but that usually weeds out the weak. Bone apple teeth!
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