"Great food, fast service, Dan was so lovely and helpful and made sure we enjoyed our food, great trip"
This was my email to the company, take my review from there: Hi I visited your Lakeside branch today after being a regular visit to the Bluewater branch I was expecting the same brilliant service and food, unfortunately not! It must of been around 4-5pm, when we walked in there was a sign saying the fryers were broken but then it turned out they weren’t which we was pleased about. We seated ourselves as no one acknowledged us. Next to us was a lady on a laptop who I assume was the manager, she was the most miserable women I have ever laid eyes on! No smile just sat there on her laptop made us feel a bit awkward as we were directly in-front of her. Anyway ordered our sumo katsu chicken curry...
Even though it was a Monday our bill was excessive for the amount of food served. I am at a complete loss to understand why anyone would visit such an expensive place. Unfortunately, my child likes the idea of the plates going round, I myself, just find in very very expensive. For instance, went for Sunday lunch yesterday in London and the bill was about the same. That Sunday lunch included an alcoholic drink, 3 lunches, and tea. In YO Sushi, we can a few plates of revolving food and they even charge for water. Unreal. To top it all the restaurant is dirty, in the middle of a shopping centre with people walking/screaming past you 5 feet away, is cold, the tables and chairs are inferior to pl...
Previously visited here and great service! It seems it's been taken over by new owners and clearly gone downhill. Decided to pop in for sushimi etc after work and was very quiet, only another table booked so thought it would be a good service since they were quiet. Hardly any food on the conveyor belt, we ordered and waited 15 minutes for the rice and then waited another 10 minutes and no sign of sashimi that we ordered. I also had ordered beef teriyaki and fried rice and the lady said their fryer hasn't been working for a few days so couldn't have that ! Very bizarre why you would not replace if it was faulty for many days. Anyway all in all waited 30 mins and by then we gave up and walked...
The manager came over and admitted that we had been given incorrect information - they did not actually have gluten-free soy sauce. When we asked how to navigate the app to find allergen information, we were told that we would have to individually check the allergen list for each item. The manager also mentioned to my wife that there were many items on the menu that were gluten-free, but upon closer inspection, there were very few options without gluten - perhaps just a salad and some edamame beans.
Overall, the restaurant was not allergy-friendly and the treatment we received was rude and dismissive.
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This is my 'local ' Yo-sushi and as a sushi freak I have to go here, but each time I do I get disappointed. Poor selection on the belt, poor seating needing repair /refurb and often items unavailable. On this visit I was concerned to see multiple trays of sushimi (hence raw fish) sitting out on the side when I arrived and still sitting there over an hour later when we left-not good I now prefer to drive over the bridge- an extra 20 minutes is worth it
I’ve seen the reviews on here about Yoh Sushi lakeside but I’ve Been coming here for a few years now and I’ve always found they give a Wonderful service lovely food .........as with all the yoh sushi branches I have been too ...and thank you Diana always helpful always smiling and no matter how busy you are you will always answer any questions my wife may have on the dishes and the extra chilli powder she always asks for
The food and service at this restaurant are consistently excellent! We love the ambiance, and our young son is fascinated by the traffic lights and conveyor belt. We make sure to visit every time we are in Bluewater.
The service was super easy quick atmosphere was pleasant, not too loud. Our server, Dan, was super nice helpful got us seated quickly.
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The service was top-notch, and the food was absolutely delicious! This is definitely our go-to spot for a great meal.
Great food, fast service, Dan was so lovely and helpful and made sure we enjoyed our food, great trip
