Monterey Jack's - Table reservation

Saturday Night prebooked online and paid deposit per person. place was empty only another 3 tables taken, not the most welcoming place initially from the staff didn't look happy. We took our seats then told that we had to order via the APP then it changed to that it would be quicker if we ordered at the bar so that everything came out at the same time. Very strange as all other places you place your order with a waiter, so we ordered at the bar for drinks and mains and was surprised that we had to pay straight away as they are not allowed to have tabs open. Service was slow i could hear the just eat machine constantly beeping and see delivery drivers come and go. When the food did it was dis...

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Genuinely think the staff receive no training. Arrived at Falkirk and was greeted by a guy who looked shocked that they had a customer. We were told to pick our own table, which was easy given that nobody else was in. Then handed menus and told we could order using our phones! Rather than water service. Not wanting to order by phone we expected someone to come to our tablebut no. So after 15 minutes I approached the bar to order and was embarrassed to hear the girl in the red tea shirt with red hair ripping into staff. Then she asked the new guy to start cleaning with a mop and bucket. which he done with a passion but surely that’s something that should be done when there are no customers. E...

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Very slow service for somewhere that was very quiet. We didn't receive the fries we ordered, but were charged for them, overcharged for cheese (menu says £0.75, bill £1.50) kids pasta tasted like some watered down tomato puree, kids hot dog was tiny, especially in the larger bun. Was overcooked on one side and had a hint of spice to it. Adults burgers were fairly tasteless, definitely not made fresh as advertised. Service: Dine in

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The place itself is nice. However, the staff didn't seem best pleased at having to serve us we were the only customers). In addition, the food was incredibly overpriced £14.95 for a chicken burger and chips). The burger meat was small, and dry. Very disappointed especially given the price. Meal type: Lunch Price per person: £10–20 Food: 2 Service: 3 Atmosphere: 5

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Great restaurant. American styled dinner. Great for families,large groups, dates or individuals. Wide variety of food options. They do GF. Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5

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