Let me start by saying I’ve always loved Andy’s Custard and have visited locations in Archer, Burbank, La Grange, and the new one in Melrose. This was my first time at the Countryside location, and I was really looking forward to it. I ordered the Cookie Casanova, but I wasn’t aware there were two versions—jackhammer and a sundae. When the employee asked what size, I said I thought it only came in one size (referring to the sundae), so they rang it up. I left with my order, only to realize it wasn’t what I wanted, so I went back to confirm. It turned out I had been given the concrete version instead of the sundae. On my third trip back, I asked for it to be remade as the sundae I originally...
I was just at this location. I normally have good experiences, but not today. My son asked for 2 chocolate chip cookie sundaes. He really meant the Casanova. The Hispanic worker (she wouldn’t give me her name) kept getting the order wrong when she read it back. She abruptly walked away from the register in frustration like we were inconveniencing her and I assume she asked another Hispanic worker in a white shirt (she wouldn’t tell us her name either) to help us. That was rude. I think it’s her job to be patient and try to understand customers’ orders. The other Hispanic worker in the white shirt also could not get it right and summarize our order incorrectly. I told her for my order I want...
Manager this evening on Lagrange in countryside was very rude. There was one car ahead of me and leaving so I drove up to the window and ordered. The gal at the window said I needed to order with the person walking to my car because they came out in the cold for my order. It was very dark and I didn’t see anyone. She said she was the manager and told me how rude I was when all I said was I just wanted to order. I didn’t deserve that treatment or appreciate her lack of customer service. Last time I will go there.
The drive thru experience was great even though I found out you can not order at the drive thru menu board. You stop to look at the menu and then you will need to drive up to the drive up window to place and pick up your order. There were only a few cars, staff was friendly and the Boot Daddy was delicious! I think they need more employees on the weekends. They tend to cater more towards drive thru orders than the people that go inside.
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Service: Takeaway Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Strawberry Shortcake, Andy’S Custard, Small Waffle Cone with Vanilla
Best dessert ever. My favourite around chicago Service: Dine in Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Andy's BYO Concrete
What the heck! Why would you not fill the cup? Meal type: Other Price per person: $1–10 Recommended dishes: Pineapple Concrete Mixer
Skimpy scoops WOW like a spoon full what happened to the full scoops ? Food: 4 Service: 4 Atmosphere: 4
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Service: Dine in Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5
Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5
Chocolate-Chocolate Chip Cookie Dough
Chocolate Chocolate Chip Cookie Dough
Vanilla Or Chocolate Frozen Custard
Andy's Hot Fudge Sundae With Pecans
Scoops Of Vanilla Frozen Custard
James Brownie Funky Jackhammer
Old-Fashioned Sprecher's Soda
Oreo, Creme Caramel Concrete
Strawberry Shortcake Sundae
Triple Chocolate Concrete
