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"Avoid, food was not great, service left a lot to be desired, starter was forgotten until we mentioned it. Paid the bill but only to avoid embarrassment, steer clear."
Phone: +441162541174
Address: 5 Albion Street, LE1 6GD, Leicester, United Kingdom
Reservation, Booking
City: Leicester
Website: http://www.casaromana.co.uk/
Dishes: 9
Categories: 5
Reviews: 4786
I was extremely disappointed with the customer service, food quality, and hygiene at this restaurant. We were served out-of-date desserts, one of which posed a health risk to a member of our party. The desserts had a fishy smell and tasted terrible, as confirmed by the restaurant owner. When we declined a replacement, the owner was not pleased, even though it was a reasonable decision given the circumstances. He admitted to having fresh desserts in the kitchen, so why were we served old ones in the first place? This made us feel unfairly blamed for the situation. Additionally, the receptionist was very rude and unwelcoming from the moment we walked in. Despite this, our waitress was kind and...
My family and I have visited this restaurant numerous times, so we chose to celebrate my parents' 25th wedding anniversary here. Unfortunately, one of the waitresses had a rude attitude from the beginning, showing poor service and lack of attention. The food was good, but it was brought to us in the wrong order. Despite requesting a peppercorn sauce, it was not delivered until after we had finished our meal, even though we had inquired about it when the food arrived. We felt rushed to pay our bill, and the same rude waitress insisted that we finish our drinks outside, even though we had only been there for a short time and had spent a significant amount of money. It was not just us who had i...
We went there recently. It was absolutely terrible. It was all just slop apart from mine with fish and a couple of steaks. I have honestly never had such a dismal experience. The bruschetta consisted of unripe tomatoes with butter (hint of garlic with melted pellets of mozzarella. The gamberi barely acknowledged that it was supposed to have had prawns, the list goes on. Absolutely appalling. Would never ever go back. It honestly just looked like they’d nipped to Aldi to get ready meals! In fact, I’d prefer they had. I chose not to complain to avoid spoiling anyone else’s evening (the restaurant achieved that without any help! Honestly, they should be embarrassed to call themselves a restaura...
We went as a family for a special occasion. The food was nice but the service was disappointing. Very rude Manager and waitress. There was no interaction with the waitress and she seemed like she didn’t want to be there. She just bellowed at us when asking if we wanted any more drinks or desserts with a stony- face! It felt like she couldn’t wait for us to leave. Our total bill was a considerable amount of money and it was just such a shame that we had to experience that level of rudeness on what should have been a very relaxed enjoyable evening. Needless to say I would not recommend and will not be returning. Book a table now
We have been dining happily at Casa Romana for a long time, and our last visit two days ago was excellent, just as it always has been. The lobster ravioli and Pollo Finanziera were absolutely delicious, but what made the evening so enjoyable was the warm welcome and the efficient, attentive service. Francesco and his excellent staff have helped us to celebrate important occasions and to enjoy everyday mid-week evening meals for the last 30 years or so, and without doubt, Casa Romana remains our favourite restaurant.
We booked a table for 7pm. It took an hour for the starters to come out and another hour for the main. We had been required to pre-order so this feels excessive. Keen to get moving, I went downstairs to ask if I could settle my part of the bill, the manager was rude to me, put the bill in front of me and told me to take it to the table. Considering the time delays I would have thought people would have keen to be nice to us. 2nd time we’ve been at Christmas. 1st time was lovely, but we will never return now.
My fiancé and I visited Cafe Florian in Venice in February. After a wonderful lunch, we had a conversation with the head waiter and learned that his friend owns an Italian restaurant in our hometown of Leicester. We decided to try it out last night and were extremely impressed. The scallop starter was cooked to perfection and the monkfish was delicious. My partner was stunned by the swordfish. The food, wine, and service were all excellent. We plan on returning soon!
We went along to Casa Romana to celebrate a family Birthday. The waitress who served us was not friendly or welcoming at all and everything was too much trouble. The drinks were also very expensive, a can of coca cola and two children’s fruit juices for £13! I wouldn’t recommend this restaurant to family or friends which is a shame as it used to be a hidden gem. Book a table now
We are always blown away by the food, service and ambience here! Nothing is too much trouble. The owner and his team always make us feel so welcome. Looking forward to our next visit already!!!
Avoid, food was not great, service left a lot to be desired, starter was forgotten until we mentioned it. Paid the bill but only to avoid embarrassment, steer clear.
